Huge drop in FPS after utility install

[annber 10]

Hello, we are encountering a frustrating issue. One of our testers installed a utility addon, which I hesitate to name as I am not sure it is the culprit and also hate to be negative about a fellow developer, but will be open to discuss via pm. His frame rates went from 80-90fps before the utility install to 40-50fps, nothing else was installed. The sudden drop seems to affect all airports, regardless of them being default or custom made. The utility has been deleted, but perhaps some files remain, or something was changed by it.

This affects my release dates until I solve it, and it is the only tester reporting that issue, and the only one who installed that utility. I am thinking of having him reinstall P3D, but he is hesitating taking that step, so my question would be, is there a less drastic step that would basically erase any tweak or file install by an addon? 

Thanks!!

[GSalden 4,655]

Uninstall the addon and perform a system restore ( If you have made a system copy before installing the addon ).

 

[SteveW 1,792]

Half-frame-rate sounds more like a vsync issue, perhaps from an undocked or altered gauge in a panel, or simply requires a reset on the nvidia profile to recover the fps..

[annber 10]

1 hour ago, SteveW said:

Half-frame-rate sounds more like a vsync issue, perhaps from an undocked or altered gauge in a panel.

That makes sense since the utility addon in question does affect panels. Would deleting and reinstalling all addon airplanes help?

[DaveCT2003 1,820]

Did the other software change any of this CFG settings or shaders?  Delete both the Shaders and Prepar3d.cfg file to see if the FPS return to normal.  We've seen this with several products (I too won't mention them... sorry, just won't do it).

 

[annber 10]

51 minutes ago, DaveCT2003 said:

Did the other software change any of this CFG settings or shaders?  Delete both the Shaders and Prepar3d.cfg file to see if the FPS return to normal.  We've seen this with several products (I too won't mention them... sorry, just won't do it).

 

That did the trick Dave, at least for now. Had the same advice at the Prepar3D forum as well. FPS are back at the range we were getting before installing the product, around 80-90fps. Thanks for the help!!

Bernardo.

[SteveW 1,792]

1 hour ago, DaveCT2003 said:

Did the other software change any of this CFG settings or shaders?  Delete both the Shaders and Prepar3d.cfg file to see if the FPS return to normal.  We've seen this with several products (I too won't mention them... sorry, just won't do it).

 

Although their real names are... lol

Altering the shaders and or the cfg and producing half-frame-rate without warning seems a bit harsh, especially with an easy repair method. Hopefully the instructions were followed properly and the systems were not already mis-configured.

[DaveCT2003 1,820]

19 hours ago, SteveW said:

Although their real names are... lol

Steve?  What do you mean my friend?

 

[DaveCT2003 1,820]

19 hours ago, annber said:

That did the trick Dave, at least for now. Had the same advice at the Prepar3D forum as well. FPS are back at the range we were getting before installing the product, around 80-90fps. Thanks for the help!!

Bernardo.

You are most welcome my friend.

Best wishes for Happy Flights!

 

[SteveW 1,792]

11 hours ago, DaveCT2003 said:

Steve?  What do you mean my friend?

 

Just kidding - It's a line from Monty Python!

[DaveCT2003 1,820]

4 hours ago, SteveW said:

Just kidding - It's a line from Monty Python!

😎

I'm not a huge MP fan, except for the Holy Grail... way too funny!  I never got into Life of Brian or other works of theirs!

Always a pleasure brother!