So after going through and getting the corrected download software from the website and then doing a full reinstall.  I still am unable to use the software.

 

I went and got the downloader and ran it.  I had to then find my license key and then the last four of the card for it to continue.  I gave it the proper information and then allowed the installer to run.  It found and installed all the GTN trainers and completed the install.  Finally I though it was done and I could use it.  I was wrong.

 

I ran x plane 11 and started up an aircraft cold and dark.  Supplied power via GPU and then went to the pluggins tab.  Selected the 750 and after a few seconds got the 750 layout and a message press here to continue.  I pressed the screen using the mouse and got a screen stating I had a VALID registered copy with a large button labeled press here to continue.  I use the mouse and select the button and nothing happens.  I press it again nothing.  I close the screen and try it all over again and nothing.  Eventually causes x plane to freeze up.

Tried again a second time after restarting x plane 11 and same results.  I have a valid license, I had installed it correctly.  It is NOT PIRATED and i can PROVE it.  I'm sick of people suggesting that is is pirated.  If it is then that means I paid for fake software off of your site.

I'm looking for a solution, I would like to use this software.  I can download aircraft and never have issues but this software has been a nightmare from the start.  Bad installer and now this.

 

Thanks

Bill

Hi Bill,

I'm sorry for the unfortunate out-the-box experience.

Can you please post the content of the RXP log files? (see user's manual for file/path)

Exceeded the number of attempts to log into so now i have to have me the thing reactivated.  Love this honestly.  Just tried a new install to a new drive after getting rid of the old files using add/remove programs.  Checked for updates and it says up to date.

Well now im back to nothing but a blank screen again.

I will post the logs when i get a second.

 

Thanks.

Bill

rxgtn.xpl.log

18/11/29 01:18:20.525 19700 -    ] # win.xpl version 2.5.9.0
18/11/29 01:18:20.525 19700 INFO ] 
 

rxpgtnsim.dll.log

18/11/29 01:18:23.294 19700 -    ] # rxpGtnSim64.dll version 2.5.9.0
18/11/29 01:18:23.294 19700 INFO ] 
18/11/29 01:29:23.955 11628 INFO ] 
18/11/29 01:30:11.699 14040 INFO ] 
18/11/29 01:30:38.268 26864 INFO ] 
18/11/29 01:31:13.168 03424 INFO ] 
18/11/29 01:32:25.657 22984 INFO ] 
 

Here are the log files details.

Not much here to go on, got it to go past the continue button but just a blank screen after that.

 

Bill

Thank you for the log files, they don't show anything unusual.

Can you please let me know:

• Whether you've installed the Garmin trainer in the default folders?
• Whether you've installed the Garmin trainer as admin? (shouldn't be)
• Whether you're running the simulator as admin? (shouldn't be)
• Whether you have 2 graphics card: an integrated graphics (typically Intel chipset) and a discrete graphics card (typically NVidia or AMD)?

If the later is true, then you must ensure the GTN Simulator.exe process is only using discrete graphics and not integrated because the Intel drivers exhibit bugs/black screens in this case (otherwise on systems with Intel only it works fine).

Edited November 29, 20187 yr by RXP

Whether you've installed the Garmin trainer in the default folders?

I have installed it in D drive instead of C.  This is because the computer has a very small C drive and I thought maybe that was the problem.  X plane 11 and all other programs are installed on D as well

Whether you've installed the Garmin trainer as admin? (shouldn't be)

I shut down antivirus software and ran the installer as normal.  

Whether you're running the simulator as admin? (shouldn't be)

I have tried this both ways, same results.  Normally all programs i run under NORMAL user unless it is directed to run under ADMIN rights

 

Whether you have 2 graphics card: an integrated graphics (typically Intel chipset) and a discrete graphics card (typically NVidia or AMD)?

This one may be the problem and I will have to do some digging.  I have an alienware laptop and it has the built in INTEL graphics card and then also the NVidia graphics card as well.  I'm not sure how to force it to use on or the other but i will look into this problem and get back to you.  I'm assuming I can go to the EXE file and change properties there or would I need to look through the Nvidia graphics control panel?

If the later is true, then you must ensure the GTN Simulator.exe process is only using discrete graphics and not integrated because the Intel drivers exhibit bugs/black screens in this case (otherwise on systems with Intel only it works fine).

 

Thanks again 

Bill

 

Watch YouTube video :

Garmin GTN 750 not working in Prepar3d v4

This works with F1 GTN 750 not able to continue past "continue" screen. May be applicable to your RXP GTN 750 issue.

Edited November 29, 20187 yr by RXP

I had issue with the install when I changed from the default C drive to my D drive.  I reinstalled everything on C and it worked fine.

Installing on D drive shouldn't be a problem at all.

Installing as admin and running as normal user is a problem, so is the reverse.

I doubt there is a 2nd running trainer process with the RXP GTN, but can you please open task manager like shown on the video (CTRL+SHIFT+ESC) and let me know if this is the case as well for you?

99% chances the problem is the Intel chipset:

Intel integrated Graphics vs Discrete Graphics card

The Garmin trainer GTN Simulator.exe process must use discrete graphics instead of the integrated otherwise the Intel drivers exhibit bugs and/or black screen symptoms (systems with Intel graphics only should run fine).

Force App To Use NVIDIA Graphics Card

1. Open the NVIDIA control panel. Right-click on an empty area on your desktop and select the ‘NVIDIA Control Panel’ option from the context menu.
2. Go to the Desktop menu and enable the ‘Add “Run with graphics processor” to Context Menu’ option.
3. Return to your desktop. Right-click the app you want to force to use the dedicated GPU. The right-click context menu will have a ‘Run with graphics processor’ option. Select ‘High-performance NVIDIA processor’ from the sub-options and the app will run using your dedicated GPU.

Force App To Use AMD Graphics Card

1. Open the AMD Catalyst Control Center app by right-clicking on an empty area on your desktop. Select ‘Catalyst Control Center’ from the context menu. From the list of panels on the left, select ‘Power’. Under ‘Power’, select ‘Switchable application graphics settings’.
2. Here you will see a list of apps that AMD already recognizes as needing better GPU support. On this panel is an ‘Add Application’ button. Click it and select the EXE of the app you want to force to use the AMD graphics card.
3. After you add the application, open the dropdown next to it for setting graphics options. Select ‘High performance’ and you’re done. The app will always use AMD graphics card.

Edited January 11, 20197 yr by RXP

Could someone help me with the following please.

I'm running Xplane 11 Steam edition on Windows 10. I recently purchased both Cerenado Citation S550 which installed without problems. I then purchased the Reality GTN 750 to add to this aircraft.
The trainer seems to have installed ok. I have got as far as positioning the item as required.

My problem is that when I turn on aircraft batteries the GTN panel comes alive with Garmin Logo and my name on it. However when I click on continue it goes blank and nothing happens. I have tried turning power off, waiting for 20 secs and then on again but no joy.
I would like to attach rxpGTN.xpl.log and rxpGtnSim.dll.log. also the RealityXP.GTN.ini file but being new to this forum I can't find out how to do this. Also a bit confused about tags

Could you please give an example of how you manually add the keys DebugValue=0 and Log Trainer=0 in the RealityXp.GTN.ini file as per your Troubleshooting page. (What section [GTN_###_#] ]
I find this a bit confusing..sorry!

Also you say in Windows 10 "controlled folder acces should be turned on or off".  Which one..on or off?

I am also flying the Eclipse550 from Aerobask which appears to have a GTM750 installed without any problems.
Look forward to any help. In advance Thank you.

59 minutes ago, powlcown said:

I'm running Xplane 11 Steam edition on Windows 10

??????

Hi fppilot. Did my post 'problem with RXP gtn 750' not show on forum yet? I'm new to this so please excuse any errors.

3 hours ago, powlcown said:

I would like to attach rxpGTN.xpl.log and rxpGtnSim.dll.log. also the RealityXP.GTN.ini file but being new to this forum I can't find out how to do this. Also a bit confused about tags

Hi,

You can't attach files, but these are text files:

1. open one of the .log file in notepad
2. select all
3. copy
4. paste into your message in the forum!

3 hours ago, powlcown said:

1. Could you please give an example of how you manually add the keys DebugValue=0 and Log Trainer=0 in the RealityXp.GTN.ini file as per your Troubleshooting page. (What section [GTN_###_#] ]

I find this a bit confusing..sorry!

For example, you'd like to add this to the GTN 750 #1, which is the device you've manually opened in the plugin menu:

1. open RealityXP.GTN.ini file in notepad
2. locate the section pertaining to the device you'd like to add these settings, the section name is:  [GTN_750_1]
3. you've guessed right: for a GTN 650 #2 the section name is: [GTN_650_2]
4. right after the line with the section name, put the cursor with the mouse at the beginning of the line and press enter to make space for an empty line
5. type DebugValue = 0 with the keyboard
6. proceed similarly to add the 2nd line with LogTrainer = 0

 

3 hours ago, powlcown said:

Also you say in Windows 10 "controlled folder acces should be turned on or off".  Which one..on or off?

I'm not sure to understand what you are referring to. Can you please clarify?

 

Besides: do you run XP11 on a computer with both integrated (Intel) and discrete (Nvidia/Amd) video card?

Many thanks for your responce to my problem and sorry for delay in replying.

First of all here is my GTN.ini file from D:/SteamLibrary/steamapps/commom/X-Plane 11/Aircraft/Carenado S550_Citation_11_v1,2

 

 

 

[GTN]
; comma separated list of gauges
gauges = GTN_750_1, GTN_750_2

[GTN_750_1]
; comma separated list of render targets.
drawto = WINDOW, PANEL3D
; is the master device if true.
MasterDevice = true
; connects GPS to copilot side if true.
CopilotSide = false
; selects COM/NAV Radios '1' or '2'.
RadiosPair = 1
; uses computer time if true, simulator time otherwise.
ComputerTime = false
; reduce screen update rate by half.
ReduceRate = true
; integral lighting rheostat index (0 to 3) or percent (-100 to 0)
Rheostat.Display = -100
; integral lighting rheostat index (0 to 3) or percent (-100 to 0)
Rheostat.Buttons = -100
; connects GPS to Autopilot if true.
LinkOto = true
; connects GPS to HSI if true.
LinkHsi = true
; connects GPS to HSI course motor if true.
LinkCrs = true
; connects GPS to OBS input if true (LinkHsi/OBS or AutoNavSource/OBS).
LinkObs = true
; connects GPS to VOR if true.
LinkVor = true
; connects CDI key to NAV/GPS switch if true.
AutoNavGps = true
; selects VLOC NAV '1' or '2'. '0' selects same source as 'RadiosPair'.
AutoNavSource = 0
; sets device power source: 
; ALWAYS_ON,AVIONICS_BUS,MAIN_BATTERY,BUS_1,BUS_2,BUS_3,BUS_4,BUS_5,BUS_6
PowerSource = AVIONICS_BUS
; connects GPS to Shadin Air Data computer if true.
UseAirData = true
; connects GPS to Shadin Fuel Data computer if true.
UseFuelData = true
; connects GPS to Audio Panel if true.
UseAudioPanel = true
; connects GPS to Transponder if true.
UseTransponder = true
; connects GPS to RYAN 9900BX if true.
UseRyanTcad = true
; sets TCAD sound alerts volume in percent: 0 to 100.
RyanTcadVolume = 50
; sets TCAD maximum number of targets to X-Plane AI Traffic Count.
UseTcadAiCount = true
; enable device failures if true.
UseFailures = false
; uses Simulator GPS commands if true.
UseSimGpsCmds = false
; updates Simulator GPS flight plan if true.
LinkSimGps = true
; saves the active route as a Simulator flight plan if true.
AutoSavePln = false
; sets transponder VFR code (octal default: #1200).
VFRcode = #1200
; sets fuel type: AVGAS,JETA,JETB,DIESEL
FuelType = JETA
; sets ownship icon type: 
; AUTO,LOW_WING,HIGH_WING,KIT_PLANE,TURBOPROP,TWIN_ENGINE,SINGLE_JET,BUSINESS_JET,2BLADES,3BLADES,4BLADES,ARROW
OwnshipIcon = AUTO
; aviation db: 0: nav_db2_grm, 1: nav_db2, 2: nav_heli_db2_grmn, 3: nav_heli_db2
NavDbType = 1
; sets TAWS type: TERR,TAWS_B,TAWS_A
TawsMode = TERR
; sets TAWS surface: HARD,HARD_SOFT,WATER,ANY
TawsSurface = HARD_SOFT
; TAWS minimum runway length (feet)
TawsMinLength = 40
; TAWS approach air speed (knots), or -1 (auto detect Vref: 134)
TawsApprSpeed = 134
; TAWS maximum flap extension speed (knots) or -1 (auto detect Vfe: 200)
TawsFlapSpeed = 200
; TAWS maximum gear extension speed (knots) or -1 (auto detect Vle: 276)
TawsGearSpeed = 276
; sets voice type: MALE,FEMALE
VoicePref = MALE
; sets master sound volume in percent: 0 to 100.
MasterVolume = 100
; mute sound when simulator window looses focus if false.
NoAudioFocus = false
; sets trainer process CPU: 1 to 32 (0: last core, -1: automatic).
CpuAffinity = -1
; main: GPS Selected (0: prompt, 1: auto)
AFMS.gps_selected = 1
; use transponder VFR code: USE_CODE,VFR_US,VFR_EUR
VFRmode = VFR_US
; HSI lateral deviation scale factor.
CdiScale = 1
; HSI vertical deviation scale factor.
GsiScale = 1
; main: CDI Key
AFMS.cdi_key = 
; main: Selected Course for GPS
AFMS.sel_crs_gps = 
; main: Selected Course for VLOC
AFMS.sel_crs_vloc = 
; main: V-Flag State (1: declutter
AFMS.v_flag_declutter = 
; main: Airspace Labels
AFMS.airspace_labels = 
; nav : Mark On Target
AFMS.mark_on_target = 
; nav : RF Procedure Legs
AFMS.rf_procedure_legs = 
; vnav: Vertical Navigation Type (0: VCALC, 1: VNAV)
AFMS.vnav_enabled = 
; vnav: Transition To Approach
AFMS.vnav_trans_to_appr = 
; vnav: VDI Scale (ft)
AFMS.vnav_vdi_scale_factor = 
; vnav: Transition Altitude (180 = FL180)
AFMS.vnav_trans_altitude = 

[GTN_750_1.WINDOW]
; display window if true.
visible = false
; show screen only gauge if true.
nobezel = false
; display type: WINDOW,PANEL2D,PANEL3D,PANELS
frame.type = WINDOW
; display position and dimension (left,top,width,height)
frame.rect = 775,860,294,280
; screen only border size (pixels).
border.size = 0
; screen only border color (#RGB or #RGBA).
border.rgba = #000000
; enable mouse clickspots if true, disable if false (use SHIFT to override)
usemouse = true
; left mouse button on the screen toggles popup window if true (requires SHIFT+left mouse button).
popleft = false
; right mouse button on the screen toggles popup window if true (requires XP11.1).
popright = true
; VR mode position and dimension (left,top,width,height) (requires XP11.20)
vrmode.rect = 0,790,830,790
; display as popout window if true (requires XP11.1).
undocked = false
; display mouse tooltips if true.
tooltips = false
; freeze display position if true.
locked = true

[GTN_750_1.PANEL3D]
; display window if true.
visible = true
; show screen only gauge if true.
nobezel = true
; display type: WINDOW,PANEL2D,PANEL3D,PANELS
frame.type = PANEL3D
; display position and dimension (left,top,width,height)
frame.rect = 1218,2048,830,1024
; screen only border size (pixels).
border.size = 0
; screen only border color (#RGB or #RGBA).
border.rgba = #000000
; enable mouse clickspots if true, disable if false (use SHIFT to override)
usemouse = true
; left mouse button on the screen toggles popup window if true (requires SHIFT+left mouse button).
popleft = true
; right mouse button on the screen toggles popup window if true (requires XP11.1).
popright = true

[GTN_750_2]
; comma separated list of render targets.
drawto = WINDOW, PANELS
; is the master device if true.
MasterDevice = false
; connects GPS to copilot side if true.
CopilotSide = true 
; selects COM/NAV Radios '1' or '2'.
RadiosPair = 2
; uses computer time if true, simulator time otherwise.
ComputerTime = false
; reduce screen update rate by half.
ReduceRate = false
; integral lighting rheostat index (0 to 3) or percent (-100 to 0)
Rheostat.Display = -100
; integral lighting rheostat index (0 to 3) or percent (-100 to 0)
Rheostat.Buttons = -75
; connects GPS to Autopilot if true.
LinkOto = false
; connects GPS to HSI if true.
LinkHsi = false
; connects GPS to HSI course motor if true.
LinkCrs = false
; connects GPS to OBS input if true (LinkHsi/OBS or AutoNavSource/OBS).
LinkObs = false
; connects GPS to VOR if true.
LinkVor = false
; connects CDI key to NAV/GPS switch if true.
AutoNavGps = false
; selects VLOC NAV '1' or '2'. '0' selects same source as 'RadiosPair'.
AutoNavSource = 0
; connects GPS to Shadin Air Data computer if true.
UseAirData = true 
; connects GPS to Shadin Fuel Data computer if true.
UseFuelData = true 
; connects GPS to Audio Panel if true.
UseAudioPanel = true 
; connects GPS to Transponder if true.
UseTransponder = true 
; connects GPS to RYAN 9900BX if true.
UseRyanTcad = true 
; sets TCAD sound alerts volume in percent: 0 to 100.
RyanTcadVolume = 50
; sets TCAD maximum number of targets to X-Plane AI Traffic Count.
UseTcadAiCount = true 
; enable device failures if true.
UseFailures = false
; uses Simulator GPS commands if true.
UseSimGpsCmds = false
; updates Simulator GPS flight plan if true.
LinkSimGps = false
; saves the active route as a Simulator flight plan if true.
AutoSavePln = false
; use transponder VFR code: USE_CODE,VFR_US,VFR_EUR
VFRmode = VFR_US
; sets transponder VFR code (octal default: #1200).
VFRcode = #1200
; sets device power source: 
; ALWAYS_ON,AVIONICS_BUS,MAIN_BATTERY,BUS_1,BUS_2,BUS_3,BUS_4,BUS_5,BUS_6
PowerSource = AVIONICS_BUS
; sets fuel type: AVGAS,JETA,JETB,DIESEL
FuelType = AVGAS
; sets ownship icon type: 
; AUTO,LOW_WING,HIGH_WING,KIT_PLANE,TURBOPROP,TWIN_ENGINE,SINGLE_JET,BUSINESS_JET,2BLADES,3BLADES,4BLADES,ARROW
OwnshipIcon = AUTO
; aviation db: 0: nav_db2_grm, 1: nav_db2, 2: nav_heli_db2_grmn, 3: nav_heli_db2
NavDbType = 1
; sets TAWS type: TERR,TAWS_B,TAWS_A
TawsMode = TERR
; sets TAWS surface: HARD,HARD_SOFT,WATER,ANY
TawsSurface = HARD_SOFT
; TAWS minimum runway length (feet)
TawsMinLength = 40
; TAWS approach air speed (knots), or -1 (auto detect Vref: 134)
TawsApprSpeed = 134
; TAWS maximum flap extension speed (knots) or -1 (auto detect Vfe: 200)
TawsFlapSpeed = 200
; TAWS maximum gear extension speed (knots) or -1 (auto detect Vle: 276)
TawsGearSpeed = 276
; HSI lateral deviation scale factor.
CdiScale = 1
; HSI vertical deviation scale factor.
GsiScale = 1
; sets voice type: MALE,FEMALE
VoicePref = MALE
; sets master sound volume in percent: 0 to 100.
MasterVolume = 100
; mute sound when simulator window looses focus if false.
NoAudioFocus = false
; sets trainer process CPU: 1 to 32 (0: last core, -1: automatic).
CpuAffinity = -1
; main: CDI Key
AFMS.cdi_key =  
; main: Selected Course for GPS
AFMS.sel_crs_gps =  
; main: Selected Course for VLOC
AFMS.sel_crs_vloc =  
; main: V-Flag State (1: declutter
AFMS.v_flag_declutter =  
; main: GPS Selected (0: prompt, 1: auto)
AFMS.gps_selected = 1
; main: Airspace Labels
AFMS.airspace_labels =  
; nav : Mark On Target
AFMS.mark_on_target =  
; nav : RF Procedure Legs
AFMS.rf_procedure_legs =  
; vnav: Vertical Navigation Type (0: VCALC, 1: VNAV)
AFMS.vnav_enabled =  
; vnav: Transition To Approach
AFMS.vnav_trans_to_appr =  
; vnav: VDI Scale (ft)
AFMS.vnav_vdi_scale_factor =  
; vnav: Transition Altitude (180 = FL180)
AFMS.vnav_trans_altitude =  

[GTN_750_2.WINDOW]
; display window if true.
visible = false
; show screen only gauge if true.
nobezel = false
; display type: WINDOW,PANEL2D,PANEL3D,PANELS
frame.type = WINDOW
; display position and dimension (left,top,width,height)
frame.rect = 1090,1060,415,395
; screen only border size (pixels).
border.size = 0
; screen only border color (#RGB or #RGBA).
border.rgba = #000000
; enable mouse clickspots if true, disable if false (use SHIFT to override)
usemouse = true
; left mouse button on the screen toggles popup window if true (requires SHIFT+left mouse button).
popleft = false
; right mouse button on the screen toggles popup window if true (requires XP11.1).
popright = true
; VR mode position and dimension (left,top,width,height) (requires XP11.20)
vrmode.rect = 0,790,830,790
; display as popout window if true (requires XP11.1).
undocked = false
; display mouse tooltips if true.
tooltips = false
; freeze display position if true.
locked = false

[GTN_750_2.PANELS]
; display window if true.
visible = false
; show screen only gauge if true.
nobezel = true
; display type: WINDOW,PANEL2D,PANEL3D,PANELS
frame.type = PANELS
; display position and dimension (left,top,width,height)
frame.rect = 0,0,0,0
; screen only border size (pixels).
border.size = 0
; screen only border color (#RGB or #RGBA).
border.rgba = #000000
; enable mouse clickspots if true, disable if false (use SHIFT to override)
usemouse = true
; left mouse button on the screen toggles popup window if true (requires SHIFT+left mouse button).
popleft = false
; right mouse button on the screen toggles popup window if true (requires XP11.1).
popright = true

 

 

This is the rxpGtnSim.dll.log from C:Users/David/Documnets

19/01/08 14:07:24.321 00648 -    ] # rxpGtnSim64.dll version 2.5.10.0
19/01/08 14:07:24.320 00648 INFO ] 

and finally from  C:Users/David/Documents the rxpGTN.xpl.log

19/01/08 14:07:20.814 00648 -    ] # win.xpl version 2.5.10.0
19/01/08 14:07:20.813 00648 INFO ] 

"Besides: do you run XP11 on a computer with both integrated (Intel) and discrete (Nvidia/Amd) video card?" 

Yes nvidia GTX970M

"I'm not sure to understand what you are referring to. Can you please clarify?"
See page 15 of Users Manual.

"For example, you'd like to add this to the GTN 750 #1, which is the device you've manually opened in the plugin menu:"

 

 

 

 

 

 

 

 

Edited January 8, 20197 yr by RXP

7 hours ago, powlcown said:

The trainer seems to have installed ok

Can you please confirm it is running ok standalone at least, which means running it when X-Plane is not running, in starting the Garmin trainer launcher which is installed when you install the Garmin trainer?

 

Quote

"Besides: do you run XP11 on a computer with both integrated (Intel) and discrete (Nvidia/Amd) video card?" 

Yes nvidia GTX970M

Q: do you run XP11 on a computer with ***BOTH*** integrated (Intel) and discrete (Nvidia/Amd) video card?" 

See p16 of the GTN User's Manual for how to resolve any issue arising from having intel+other GPUs. Usually this is a concern for laptops only, but some desktop systems also have 2 GPUs. You'll find out quickly if you follow the steps p16 and discover the option is missing.

 

Quote

Q: "I'm not sure to understand what you are referring to. Can you please clarify?"
A: See page 15 of Users Manual.

Well, like the manual says: select Start > Settings > Update & Security etc.. I mean literally: click the 'start' button with the mouse, then click 'Settings' with the mouse etc... Otherwise, you might want to search for an "illustrated guide" on the internet about how to change "Controlled Folder Access controls". Otherwise, you might even want to read the Windows User's Manual (F1?) to get more information about the security features of your operating system?