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warbirds

Cannot get support

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P3d no longer accepts email support,,,so I cannot revive my account. I signed up with and had all my info with an email service I no longer have access to so if I go to support and ask to renew or revive my password it just sends the info to that old non functioning email.

I emailed support but got the message they no longer supply support through email and to go to the forums..ok but same thing,,I go to the forum to revive my forum password and they send it to the non functioning email...

My payment still comes out of my bank so now I am paying for P3d but cannot update...


Paul Grubich 2017 - Professional texture artist painting virtual aircraft I love.
Be sure to check out my aged cockpits for the A2A B-377, B-17 and Connie at Flightsim.com and Avsim library

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Well, that's a BOHICA, if there ever was one :blink:  Even on their forum, there's no live person (with half a brain) to communicate with?  Toll-free phone number?

I wonder if Poppet has a trick up her sleeve that could help out?


Charlie Aron

Awaiting the new Microsoft Flight Sim and the purchase of a new system.  Running a Chromebook for now! :cool:

                                     

 

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Yes it is a B for sure..I cannot even contact them to stop my service in order to start a new one using my newer email.


Paul Grubich 2017 - Professional texture artist painting virtual aircraft I love.
Be sure to check out my aged cockpits for the A2A B-377, B-17 and Connie at Flightsim.com and Avsim library

i-5vbvgq6-S.png

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2 minutes ago, warbirds said:

Yes it is a B for sure..I cannot even contact them to stop my service in order to start a new one using my newer email.

Maybe try sending a PM to Poppet to see if she can help out.  I think she is a Mod on that forum, as well!


Charlie Aron

Awaiting the new Microsoft Flight Sim and the purchase of a new system.  Running a Chromebook for now! :cool:

                                     

 

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Hello Paul

If you still need assistance please private message me the user name and email you used to register on the Lockheed Martin Forums. 

I will be back in front of my computer in 2 hours time

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I'd start with an e-mail to licensing@prepar3d.com requesting an e-mail address change on the account and nothing more, just to keep it simple.  Though product support is now handled via their forums, they still handle all licensing issues via e-mail.

Once (hopefully) that has been dealt with, then deal with the password issue etc.

Regards


Bob Scott | President and CEO, AVSIM Inc
ATP Gulfstream II-III-IV-V

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Hello Paul

Regarding Lockheed Martin Forum access,  I have located your details and have sent you a private message.

But as Bob has posted, To access your download you will need to contact licensing@prepar3d.com and explain your situation 


 

 

 

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