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Jake744sim

Unable to update 747v3 P3Dv4

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Hello, I recently purchased the PMDG 747-8 Addon, when I went to install it I was prompted to first update the current base package of the 747 v3 (P3Dv4) 

I tried to update via the OC but the cmd window opens for a few seconds and closes without updating, the 737 and 777 update fine

My Full name : Jacob Didsbury

 

here is the update log :

2018/12/13 18:24:12 [PMDG 1] ===== PMDG updater commencing
2018/12/13 18:24:12 [PMDG 1] Setting up for 744 / XSE
2018/12/13 18:24:12 [PMDG 1] PMDG Updater: Version A18 - Build timestamp Jul  1 2017, 15:58:41
2018/12/13 18:24:12 [PMDG 1] Finding installed PMDG product version
2018/12/13 18:24:12 [PMDG 1] Installed PMDG product version: 3008132
2018/12/13 18:24:12 [PMDG 1] Fetching available product information for XSE...
2018/12/13 18:24:13 [PMDG 1] Retrieved data about PMDG product 10: PMDG 747-400 QOTSII for FSX
2018/12/13 18:24:13 [PMDG 1] Retrieved data about PMDG product 17: PMDG 747-400 QOTSII for FSXSE
2018/12/13 18:24:13 [PMDG 1] >>> Product: PMDG 747-400 QOTSII for FSX
2018/12/13 18:24:13 [PMDG 1] Finding install-directory this product's simulator...
2018/12/13 18:24:13 [PMDG 1] If a registry key error appears, disregard - it simply means you do not have that simulator installed.
2018/12/13 18:24:13 [PMDG 1] Sim install directory in registry is C:\FSX\
2018/12/13 18:24:13 [PMDG 1] PMDG 747-400 QOTSII path should be C:\FSX\\PMDG\PMDG 747 QOTS II\
2018/12/13 18:24:13 [PMDG 1] 3008132 is out-dated and must be updated with the full installer.
2018/12/13 18:24:13 [PMDG 1] Please check to ensure that you have updated to the minimum version.
2018/12/13 18:24:13 [PMDG 1] >>> Product: PMDG 747-400 QOTSII for FSXSE
2018/12/13 18:24:13 [PMDG 1] Finding install-directory this product's simulator...
2018/12/13 18:24:13 [PMDG 1] If a registry key error appears, disregard - it simply means you do not have that simulator installed.
2018/12/13 18:24:13 [PMDG 2] Failed to open registry key!
2018/12/13 18:24:13 [PMDG 1] I found no sim install corresponding to product ID 17; skipping.
2018/12/13 18:24:13 [PMDG 1] Installed products that failed to update: 0
2018/12/13 18:24:13 [PMDG 1] Installed products successfully updated: 0
2018/12/13 18:24:13 [PMDG 1] Done.
2018/12/13 18:24:33 [PMDG 1] ===== PMDG updater commencing
2018/12/13 18:24:33 [PMDG 1] Setting up for 744 / P3D
2018/12/13 18:24:33 [PMDG 1] PMDG Updater: Version A18 - Build timestamp Jul  1 2017, 15:58:41
2018/12/13 18:24:33 [PMDG 1] Finding installed PMDG product version
2018/12/13 18:24:33 [PMDG 1] Installed PMDG product version: 3008466
2018/12/13 18:24:33 [PMDG 1] Fetching available product information for P3D...
2018/12/13 18:24:33 [PMDG 1] Retrieved data about PMDG product 22: PMDG 747-400 QOTSII for P3Dv3
2018/12/13 18:24:34 [PMDG 1] Retrieved data about PMDG product 27: PMDG 747-400 QOTSII for P3Dv4
2018/12/13 18:24:34 [PMDG 1] >>> Product: PMDG 747-400 QOTSII for P3Dv3
2018/12/13 18:24:34 [PMDG 1] Finding install-directory this product's simulator...
2018/12/13 18:24:34 [PMDG 1] If a registry key error appears, disregard - it simply means you do not have that simulator installed.
2018/12/13 18:24:34 [PMDG 2] Registry key was located but could not be read!
2018/12/13 18:24:34 [PMDG 1] I found no sim install corresponding to product ID 22; skipping.
2018/12/13 18:24:34 [PMDG 1] >>> Product: PMDG 747-400 QOTSII for P3Dv4
2018/12/13 18:24:34 [PMDG 1] Finding install-directory this product's simulator...
2018/12/13 18:24:34 [PMDG 1] If a registry key error appears, disregard - it simply means you do not have that simulator installed.
2018/12/13 18:24:34 [PMDG 1] Sim install directory in registry is C:\P3D\
2018/12/13 18:24:34 [PMDG 1] PMDG 747-400 QOTSII path should be C:\P3D\\PMDG\PMDG 747 QOTS II\
2018/12/13 18:24:34 [PMDG 1] 3008466 is out-dated and must be updated with the full installer.
2018/12/13 18:24:34 [PMDG 1] Please check to ensure that you have updated to the minimum version.
2018/12/13 18:24:34 [PMDG 1] Installed products that failed to update: 0
2018/12/13 18:24:34 [PMDG 1] Installed products successfully updated: 0
2018/12/13 18:24:34 [PMDG 1] Done.
 

Any help would be appreciated really want to try out the Dash 8!

 

 

 

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3 minutes ago, Jake744sim said:

2018/12/13 18:24:34 [PMDG 1] 3008466 is out-dated and must be updated with the full installer.

Crystal clear to me. Get in to your account in PMDG website and download the full installer as it is required after .9008 update.

Regards.

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6 minutes ago, Samany69 said:

Crystal clear to me. Get in to your account in PMDG website and download the full installer as it is required after .9008 update.

Regards.

I have signed into the website but on my account in previous orders I can only view the 737 and 777 which are the most recent but not my 747 purchase

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1 minute ago, Jake744sim said:

I have signed into the website but on my account in previous orders I can only view the 737 and 777 which are the most recent but not my 747 purchase

Have you used two different emails and therefore two accounts.

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5 minutes ago, ph-cxz said:

Have you used two different emails and therefore two accounts.

I do have an account on an old email however I purchased the 747 v3 for P3Dv4 on my latest account but for some reason its not showing

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9 minutes ago, Jake744sim said:

I do have an account on an old email however I purchased the 747 v3 for P3Dv4 on my latest account but for some reason its not showing

you better now contact PMDG support for this matter. make a ticket and they will help you out for sure.

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