PMDG 737 Not Initializing

[Seth_Duncan 0]

A while back I downloaded the PMDG 737NGX and I had no problem with it. Now when I try to fly the aircraft, I get all black displays, engines are running, and I can't click on anything in the cockpit. I have tried uninstalling the aircraft, and my simulator, and I still have no clue what is causing this.

 

[downscc 1,327]

2 hours ago, Seth_Duncan said:

A while back I downloaded the PMDG 737NGX and I had no problem with it. Now when I try to fly the aircraft, I get all black displays, engines are running, and I can't click on anything in the cockpit. I have tried uninstalling the aircraft, and my simulator, and I still have no clue what is causing this.

 

Please do not remove/install products unless requested by PMDG Product Support.  What simulator (FSX P3D)? Is this the first you have installed it or did you have it installed and working before? If not before, did the authentication of license work okay this time? Have you followed the recommendations in the Introduction document for configuring your simulator and NGX product?  You might get a better response from a fellow user (forum is user to user) if you provide a full description of your problem.

The most common reason the product does not initialize is because it has been set to be the default aircraft.  I have no way of knowing if this is likely in your case based on the little bit of information provided.

Direct support from PMDG is at support.precisionmanuals.com

[Ausflight 32]

Also if any what changes have you made since it has been running ok?

Regards.

[Seth_Duncan 0]

7 hours ago, downscc said:

Please do not remove/install products unless requested by PMDG Product Support.  What simulator (FSX P3D)? Is this the first you have installed it or did you have it installed and working before? If not before, did the authentication of license work okay this time? Have you followed the recommendations in the Introduction document for configuring your simulator and NGX product?  You might get a better response from a fellow user (forum is user to user) if you provide a full description of your problem.

The most common reason the product does not initialize is because it has been set to be the default aircraft.  I have no way of knowing if this is likely in your case based on the little bit of information provided.

Direct support from PMDG is at support.precisionmanuals.com

I use FSX Steam Edition. I had the PMDG 737NGX on my old computer and had no problems with it. When I got my new computer, I downloaded everything I needed and the 737 and it worked just fine when I activated it, until now. I haven't made any changes to my simulator since I first downloaded it onto my new computer.

[pete_auau 1,158]

1 hour ago, Seth_Duncan said:

I use FSX Steam Edition. I had the PMDG 737NGX on my old computer and had no problems with it. When I got my new computer, I downloaded everything I needed and the 737 and it worked just fine when I activated it, until now. I haven't made any changes to my simulator since I first downloaded it onto my new computer.

You need  to submit  a support  ticket  in  

[Ausflight 32]

Like Dan and Peter explained you need to submit a support ticket and the PMDG support team will get you going.

Regards.