Black screen with 2.5.11.0 (resolved)

[RXP 2,336]

28 minutes ago, Howiefly13 said:

no device available for GTN 650.2

Hi,

The log says you're trying to open a GTN 650 Unit2 device. Do you have a license for the GTN 650 or only the GTN 750?

28 minutes ago, Howiefly13 said:

When installing the trainer there was no option to install the 750, only 3 other models.

This should have been GTN, TXI and GDU isn't it? This is correct.

[Howiefly13 30]

I only have the 750.

In the install screen for the Trainer it shows TXi Trainer 2.20.1;  GTN Trainer 6.50.1 and GDU620 Trainer 7.30.1.    I have tried installing only the GTN and I tried installing all 3 and still get the black screen and the same error in the log.

My file also reads:

Program Files(x86)\Garmin\Trainers\Packages\GTN\data\nonvol\sys_nand0

Edited January 13, 2019 by Howiefly13

[RXP 2,336]

48 minutes ago, Howiefly13 said:

My file also reads:
Program Files(x86)\Garmin\Trainers\Packages\GTN\data\nonvol\sys_nand0

Let me understand:

1. Was this the first time you've installed the Garmin trainer 6.50.1 or was it a 're-install'?
2. Have you installed the 'Database' package as well?
3. Which 'file' also reads this?
4. You only have the 750, so can you confirm you've tried loading an aircraft configured with GTN 650 Unit2 like the log file says?

 

Edited January 13, 2019 by RXP

[Howiefly13 30]

1. I am not  sure which Garmin Trainer was installed before, but I did not have any problems until I did the      update today to 2.5.11.0.

2. I think the database installed when I installed the trainer.

3.I was referring to the same file that you referred to with Mr dvasi in another thread

If you agree, Maybe it would be easier to just start over.  Please advise how to do that.

 

 

Edited January 13, 2019 by Howiefly13

[RXP 2,336]

This really is peculiar, twice in a row.

Can you please let me know about this:

1) Exit X-Plane
2) Open the RealityXP.GTN.ini file in the aircraft folder with notepad (or any text editor)
3) Add the following 2 lines:

[GTN_750_1]
DebugValue = 1
LogTrainer = 1
...

NB: under the [GTN_750_1] if you are using a GTN 750 Unit 1.

4) Reload X-Plane and the aircraft
5) Post newly generated log files content?

[Howiefly13 30]

Okay, here are the new log files after the change:

19/01/13 02:41:18.650 15296 -    ] # rxpGtnSim64.dll version 2.5.11.0
19/01/13 02:41:18.649 15296 INFO ] 
19/01/13 02:41:37.336 15296 ERROR] no device available for GTN 650.2
19/01/13 02:41:37.381 15296 INFO ] using: C:\X-Plane 11\Aircraft\Laminar Research\Cessna 172SP GTN\checklist.gtn
19/01/13 02:41:37.673 18164 INFO ] 
19/01/13 02:42:11.378 02952 INFO ] GTN: 01 ..\..\src\krnl\krnl_lib\sim\hwm_nand_drvr_sim.c(827) (null)
 

19/01/13 02:41:16.776 15296 -    ] # win.xpl version 2.5.11.0
19/01/13 02:41:16.776 15296 INFO ] 

[Howiefly13 30]

Hi Dvasi.  Just wondering if you have tried this and what your results were?  I hope it works..

[Howiefly13 30]

Jean-Luc. Do you think I should delete the RXP GTN and Trainer programs and start over?

Thanks,  Howard

[dvasi 8]

20 hours ago, RXP said:

The error seems to point to a problem either reading this file:

C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\data\nonvol\sys_nand0

Or writing any of these files:

C:\ProgramData\Garmin\Trainers\GTN\nonvol\sys_nand*

The later may be due to a corrupted file. I'd suggest you try:

1) rename: C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\data\nonvol
     to backup: C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\data\nonvol.backup

2) open the simulator and load the aircraft with the GTN

3) see if it creates a new 'nonvol' folder

4) if not, create one manually and open the simulator again

5) see if it creates the sys_nand* file corresponding to your GTN (see user's manual for file names)

 

Hi Jean-Luc
Unfortunately neither of your solution worked.
I renamed the folder, ran X-Plane, loaded a plane with GTN750 but did not re-create the folder. So I tried to create the folder manually but it did not create the files.
But when I renamed the folder, I asked for administrator permissions, so I had a doubt. I restored the original folder, I changed the properties of X-Plane.exe by setting "Run as administrator" and now it works fine.

Edited January 13, 2019 by dvasi

[dvasi 8]

@Howiefly13 I solved setting "Run as administrator" in the properties of X-Plane.exe but I did not understand what the problem was.

[Howiefly13 30]

Hi Dvasi & Jean-Luc.  Thank you for the advise. I always had mine set to run as administrator, but somehow it got changed.  I just changed it back and now the problem is solved.  Sorry for the confusion and bother.

Edited January 13, 2019 by Howiefly13

[RXP 2,336]

@dvasi ok I'm sorry for this, in my haste to copy/paste I've given the wrong paths/files:

• The whole 'nonvol' folder in 'Program Files (x86)' is not supposed to be touched, nor damaged, and it is in a protected folder.
  It's files wouldn't be erased, modified nor deleted without admin password (UAC protection).
   
• The whole 'nonvol' folder in 'Program Data' is supposed to be modified and saves the 'working' copies of the nonvol folder for our GTN simualtion. THIS IS the folder I should have told you to rename to 'nonvol.backup'. My mistake.

 

So now I'm wondering what do you have on your system. You should have:

1. C:/Program Files (x86)/Garmin/Trainers/Packages/GTN/data/nonvol/
   It contains: CFG_EEPROM, DISP_EEPROM, IO_EEPROM, MEM_EEPROM, sys_nand0
    
2. C:/ProgramData/Garmin/Trainers/GTN/nonvol/
   It contains: CFG_EEPROM, DISP_EEPROM, IO_EEPROM, MEM_EEPROM, sys_nand*
   (one or more of sys_nand files ending with a letter as documented in the RXP GTN User's Manual - but no sys_nand0 )

@Howiefly13 @dvasi

Now you shouldn't install nor run any program (X-Plane, the Garmin trainer or other) as admin unless it is an admin tool/app. In effect in doing so, you tell Windows to use a completely different set of paths to registry/harddrive and make programs potentially fail, at the same time you give any plugin the chance to delete your entire hard drive in case of failure/bug...

I'd suggest you uninstall then reinstall the Garmin trainer as a normal user (no right click runs-as), then in case you haven't, probably do the same for X-Plane, and for our product.

Edited January 13, 2019 by RXP