Excellent Support - PC Aviator

[dbw1 444]

I recently had a problem I could not solve. PC Aviator went above and beyond, spent a considerable amount of time and eventually something I would not have resolved myself was fixed.

Many thanks guys. 

[JustanotherPilot 219]

+1  - Dean at the PC Aviator, Australian site provides exceptional service and support.

[troyboy66 66]

How on earth did you managed to get support from them? I tried countless times and never heard from them about an Aerosoft software I bought from them. I asked Aerosoft to contact them on my behalf, which they did, but they never heard from PC aviator either. Aerosoft went out of its way to provide me a new key and software version for their product simply because PC aviator wasn't responding. So I'm just curious, how did you do it?

 

Troy

[dbw1 444]

Email. Worked fine.

[newtie 533]

2 hours ago, dbw1 said:

I recently had a problem I could not solve. PC Aviator went above and beyond, spent a considerable amount of time and eventually something I would not have resolved myself was fixed.

Many thanks guys. 

Lucky you.

[dbw1 444]

I'm a long term customer, bought lots there over the years. Always been satisfied in my dealings.

[GSalden 4,655]

Lucky you

In the past I have purchased several MSE packages for Europe from them where a few had issues.

Wheh contacting them either no response or they promised to pick it up and then came back with the answer that they had no new info and where waiting for it. Which never came...

 

[vc10man 732]

6 hours ago, dbw1 said:

I recently had a problem I could not solve. PC Aviator went above and beyond, spent a considerable amount of time and eventually something I would not have resolved myself was fixed.

Many thanks guys. 

Thanks for reporting that because compared to simMarket whose support has stopped me buying from them , that's where I'll head to in the future.

[garydpoole 183]

10 hours ago, dbw1 said:

I recently had a problem I could not solve. PC Aviator went above and beyond, spent a considerable amount of time and eventually something I would not have resolved myself was fixed.

Many thanks guys. 

Lucky, lucky you.

I've always found their 'customer support' non-existent. Perhaps they've now started reading their emails... 

[ndflieger 54]

I have had atrocious (read: non-existent) tech support from PC Aviator in the past as well. They never responded to emails. So....just for the heck of it, one time when I needed a new license key or something (can't remember exactly), I called them. I was connected to a tech within a couple of minutes and the problem was solved. I've used that method a few more times and the person(s) who have helped me have always been able to solve the problem and were very friendly and knowledgeable.

Recently I did email them asking when the updated version of the FlySimWare Lear 35A would be available on there site for download. They replied via email about 4 or 5 days later and also apologized for the delay in response.

It would appear they are making an effort to get their tech support back on track.

Cheers,

Scott

[Greggy_D 935]

33 minutes ago, ndflieger said:

Recently I did email them asking when the updated version of the FlySimWare Lear 35A would be available on there site for download. They replied via email about 4 or 5 days later and also apologized for the delay in response.

Thank you for that.  Your request must have been the catalyst for having the file updated on their site.  I recently received an e-mail from them indicating the Lear file was finally updated to v4.1a.

[_Gladius_ 24]

I recently had a problem, and all the standard emails didn’t work (i.e. no response).  Then I received one of their marketing emails with the email of an actual person:

robert.ferraro@pcaviator.com

He responded the same day, and fixed the issue.

[GHarrall 494]

The US PC Aviator is bloody awful with support. Perhaps this is the Australia version which I have heard is much better?

[newtie 533]

I have completely abandoned the use of photoscenery from these two major suppliers for all the reasons above. I've gone with ORBX' rendition of the world for all the reasons above and night lighting which I'm really starting to like. Oh yeah, they have a support forum too 😁

Mark

[dbw1 444]

23 minutes ago, newtie said:

I have completely abandoned the use of photoscenery from these two major suppliers for all the reasons above. I've gone with ORBX' rendition of the world for all the reasons above and night lighting which I'm really starting to like. Oh yeah, they have a support forum too 😁

Mark

You should take a moment and check out PC Aviator's latest method of downloading megascenery. It is a one click installer for the whole scenery area. Simple and much nicer than downloading each file. 

Dave

Edited February 6, 2019 by dbw1