Lack of response from Carenado

[Dane Watson 38]

I don't quite understand why it should take so long to get a reply from Carenado after submitting a request. It has been one week, I told them I wanted to purchase one of their aircraft but first had a question, then I sent a second request and still no response.

It's as if they just don't care whether I purchase their aircraft or not.

Has anyone else experienced this?

[Chock 17,769]

1 hour ago, Dane Watson said:

Has anyone else experienced this?

I'm pretty sure everyone has experienced this. 🤣

[Holdit 551]

3 hours ago, Dane Watson said:

I don't quite understand why it should take so long to get a reply from Carenado after submitting a request. It has been one week, I told them I wanted to purchase one of their aircraft but first had a question, then I sent a second request and still no response.

It's as if they just don't care whether I purchase their aircraft or not.

Has anyone else experienced this?

The answer is contained within the question.  

[stans 702]

There is a reason I call them Carenoto (Care not o) and Alameo (A lame o).

[overspeed3 410]

In the future, just let your wallet do the talkin'...

[turner112 52]

After purchasing several aircraft that became abandonware while major issues still existed, I won't buy Carenado/Alabeo aircraft again.

By not responding to your question, I think they're doing you a favor.

[Dane Watson 38]

2 hours ago, turner112 said:

After purchasing several aircraft that became abandonware while major issues still existed, I won't buy Carenado/Alabeo aircraft again.

By not responding to your question, I think they're doing you a favor.

I agree. However Carenado do have a great variety of aircraft. I only wish A2A had more to offer, then they would get all my business - I really enjoy the Accusim system from A2A.

[Valeriosza 0]

I bought the Synthetic vision 4 days, I can not install by speaking that the serial is invalid. They do not respond to support.

[Dane Watson 38]

1 hour ago, Valeriosza said:

I bought the Synthetic vision 4 days, I can not install by speaking that the serial is invalid. They do not respond to support.

Have you gone into your account then copied the serial #  listed and pasted it into the installer dialogue box where you also need to put in your email?