Invalid Licence & no 650 (resolved)

[Izze 2]

Hi,

I purchased and installed the 750 & 650 for XP11.

1.
I use the Milviz Cessna T310R and can choose the 530 or 750/650.
After I choose the 750/650 I always get a "Invalid Licence" warning in the 750 and minites after that it is blocked.
I rectivated the key 2 times but I have still the message.
What can I do?

2.
I open the plugin menu and choose the 650 as GTN2 but I can not see the Display. Not in the cockpit and not somwehere else on the screen.
The other functions are grey like popout window or so.
What can I do here?

Thank you!

[RXP 2,336]

Hi,

Can you please post the content of the RXP log files? (see User's Manual for file/path).

[Izze 2]

4 hours ago, RXP said:

Hi,

Can you please post the content of the RXP log files? (see User's Manual for file/path).

 

Here we are. Its not much:

rxpGTN.xpl.log:

19/02/17 09:03:41.566 22004 -    ] # win.xpl version 2.5.12.0
19/02/17 09:03:41.566 22004 INFO ] 

rxpGtnSim.dll.log:

19/02/17 09:03:43.596 22004 -    ] # rxpGtnSim64.dll version 2.5.12.0
19/02/17 09:03:43.596 22004 INFO ] 
19/02/17 09:04:12.570 11720 INFO ] 
19/02/17 09:04:12.599 22004 ERROR] invalid count for GTN 750.1
19/02/17 09:09:50.943 21860 INFO ] 
19/02/17 09:10:26.290 10508 INFO ] 
19/02/17 09:10:31.320 22004 ERROR] invalid count for GTN 650.2

 

[RXP 2,336]

Thank you for the logs. This confirms the product is not authenticated on your system therefore:

20 hours ago, Izze said:

I rectivated the key 2 times but I have still the message.

Can you please review How do I reinstall my software in our store FAQ:
http://reality-xp.com/store/faq.html

[Izze 2]

Thats what I did several times. It won't work.

The 750 still has the licence problem, the 650 is not shown, just a grey frame nearly clear. I mean high alpha where you can look through.

See screenshot:
https://prnt.sc/mmbqj5

This is the folder where everything is in:
https://prnt.sc/mmbqiz

Edited February 17, 2019 by Izze

[RXP 2,336]

can you please PM me your purchase order number(s)?

[RXP 2,336]

Hi,

Please make sure the e-commerce generated files (your screenshot with the .lic files) is not moved to another drive. This is explicitly mentioned during e-commerce installer execution.

Should you need to move the C:\RealityXP folder to save space on your drive, you'd need to keep at least the .lic files there, otherwise, you can also move the .lic files to the "MyDocuments\Reality XP\" folder.

[Izze 2]

Wow, thank you.
It was just the folder...

Works now. No licence problem and 650 is alos usable now.

Thanks!