Problem downloading at PMDG site

[zap51 3]

I recently switched to FSX Steam and need to re-download my PMDG 777.  It was a gift from my family.  I When I go to the url to download (from the email) I get a  Error: Your request ID is incorrect. Please contact store.  This is VERY frustrating.  I tried to contact support, but it when I requested a new password, I never got an email.  PMDG, I love your planes, but your support needs some work.  I am a paying customer and shouldn't have to go though all this just to download product I've already paid for.  Any assistance would be helpful. Thanks.

[Captain Kevin 586]

What method did you use to contact support. The only way to do so is by submitting a support ticket at support.precisionmanuals.com. If you've never submitted a support ticket before, you need to create a new account, as this is separate from the store account.

[HighFlier 17]

4 hours ago, zap51 said:

but your support needs some work.

PMDG has some of the best support I’ve seen...

Do you already have a support account (not the same as your order account)?

If yes, try again and see what happens.

If no, create a support account and all you troubles should get resolved.

[Olympic260 415]

He has contacted support and get helped there.