X-aviation support

[sam1304 0]

Hello,

I submitted a support last February 6th (activation issue after updated windows then got back to previous version).
What is the reasonable waiting time for their support, being specified that their site three days of delay ? Regards

Edited February 18, 2019 by sam1304

[hjsmuc 393]

It may take longer than the three days mentioned. However, they will respond and my suggestion from experience would be not to push by opening another ticket as this will kick you backwards in the queue. 

[sam1304 0]

Two weeks still no answer. Queue must be very long !

Edited February 20, 2019 by sam1304

[hjsmuc 393]

Or the support team rather short. I had my frustrations with them but eventually it was sorted out. 

[GoranM 3,762]

Did you get a support ticket number?

[sam1304 0]

Cameron solved the problem last night. I admit that the simmer is as passionate as it is impatient.

[hjsmuc 393]

1 minute ago, sam1304 said:

Cameron solved the problem last night. I admit that the simmer is as passionate as it is impatient.

I really had to laugh about this one as it reminded me of my lengthy discussions here with Cameron. I believe he should be happy that his customers are passionate even if this makes them impatient at times. 😂

[Paul Deluca 164]

Hello all: Just bought  the Saab 340  from X Aviation.  Installer files only no plane. Went to fly in X plane and no plane in the directory.  I e-mailed them about it.Pretty pricey for installer files@$&***#!!!!!.

[Paul Deluca 164]

Got it all figured out.  This plane is so so, could be much better..I'll take the Carenado model when they put a hybrid altimeter in it.

[olderndirt 2,295]

Hopefully it'll get a makeover soon - getting a bit long in the tooth for xp 11.30.

[GoranM 3,762]

20 hours ago, Paul Deluca said:

Got it all figured out.  This plane is so so, could be much better..I'll take the Carenado model when they put a hybrid altimeter in it.

Given that it's over 5 years old, was originally getting made when X-Plane 10 wasn't even out, and is still getting compared to todays add ons, I'd say that's not too bad.  But @olderndirt is right.  It IS getting a V2 makeover, as well as a rather large, free update.

[Paul Deluca 164]

Thanks Goran This plane needs major work.Press buttons on the ap, and they don't shut off.  Disconnect the ap , and the alarm will not shut off. Altitude alert tone sounds half dead.  lol!!! Thanks for the support Older!!!

[GoranM 3,762]

12 minutes ago, Paul Deluca said:

Thanks Goran This plane needs major work.Press buttons on the ap, and they don't shut off.  Disconnect the ap , and the alarm will not shut off. Altitude alert tone sounds half dead.  lol!!! Thanks for the support Older!!!

Red button on the yoke silences the AP warning

[Paul Deluca 164]

Thanks for the info   Goran!!.Looking forward to an overhaul with this plane. I thought the plane was younger.  you told me something i did not know   again, many thanks!!!!!

[olderndirt 2,295]

1 hour ago, GoranM said:

Given that it's over 5 years old, was originally getting made when X-Plane 10 wasn't even out, and is still getting compared to todays add ons, I'd say that's not too bad.  But @olderndirt is right.  It IS getting a V2 makeover, as well as a rather large, free update.

Well that's welcome info.