Update keeps downloading F1 WRAPPER...I NEED the Setup.exe versio

[flyblueskies 143]

Hello,

 

I purchased my Reality XP GTN 750 through your store when the coupons were available. At that time, I used your setup.exe program and it installed just fine. Now, I want to update, so I go to the C:\RealityXP folder and rerun the rxpGTN-FSIM-Setup.exe program

When I run this, it tells me there is an update, so I download it through the interface. However, the download uses the F1 Wrapper, not the setup.exe version. When I try to install the update, it tries to connect to the Flight1 store...I did not buy it from there. I bought it from your website.

The install update will not work...

How do I download the update setup.exe program (not the F1 wrapper program)??

[Adrian123 1,015]

http://www.reality-xp.com/store/faq.html

How do I reinstall my software?

[flyblueskies 143]

Thank you Adriana, unfortunately that's exactly what I followed and led me to my original post...

I finally got it sorted out, but this is really a tough way to download a simple update. There are much better ways to do this...

Why is this not part of the F1 purchasing agent? That is so much better. Funny thing, I do see the order in the F1 purchasing agent, but when I try to use it, it tells me it cannot find the vendor...

Can this be fixed??

 

Edited February 24, 2019 by flyblueskies
Added request to update via F1 Purchasing Agent

[RXP 2,338]

Hi,

The e-commerce solution you're using for 1st and re-installation is just what it is: an e-commerce solution. We're not otherwise affiliated to the company providing the e-commerce solution except we are using their e-commerce system.

Their new agent tool is their means to promote their products more than anything else as far as I know.

I understand this is confusing even more so that our e-commerce procurement partner is also selling a product with a similar name.

[flyblueskies 143]

Thank you Jean-Luc. I really appreciate your explanation.

I've documented my update steps to help me the next time. It really is too bad we're limited to the e-commerce solution to update the RXP GTN products.

Anyway, thank you.

[RXP 2,338]

I thank you for your understanding.

We wish there is more to the e-commerce solution than what we have today, but on the bright side, it is an enduring and reliable solution we've been using for the past 18 years.