Black Screen on RXP GTN 750/650 Touch X Plane (resolved)

[vee71 0]

On 6/6/2019 at 10:04 AM, RXP said:

Hi,

The log indicates the issue is most likely related to running the simulator as-admin once.

Please download and install the just-released v2.5.18.

Once installed, you'll have to run the simulator with GTN v2.5.18 at least once as-admin and it will adjust the Windows access rights automatically and permanently even if you run as a normal user afterward.

Hi. I'm having the exact same problem. How do I run it as admin? All I have is a black screen

[vee71 0]

Please help me. I have a Black Screen. 

[vee71 0]

I'm having problems with my  RXP GTN 750/650 Touch X Plane. It just comes up as a Black Screen. Please help me. I don't know what to do. A Update with a fix would be nice for someone like me who isn't the best with computers. It worked fine for the time that I had it and one day around the time of the last update it stopped working. Please fix so I can fly again. This is the only thing I use for my auto pilot.

[RXP 2,336]

Hi,

You might have a 'black screen' for other reasons than this [re: run as-admin] and it is better to start with the RXP log files for more information (see the RXP User's Manual for file/path).

In order to run as-admin once more as explained in the latest version release notes, just run the simulator as-admin like you've probably done once already in the past. If you've never ran as-admin once in the past, there is little chance the fix applies in your case but you never know. In this case, just right click the simulator icon and select run as admin.

Edited June 14, 2019 by RXP

[vee71 0]

Thank You for your response. Didn't work. I don't even have anything in my documents for rxpGTN. No Log files. Is there a way to completely start over with fresh install? I've tried deleting and reinstalling but nothing works. I Love this GPS System.

[RXP 2,336]

16 hours ago, vee71 said:

I don't even have anything in my documents for rxpGTN. No Log files

This is most peculiar: the plugin always creates a log file with a banner text indicating at least the plugin file version number.

Do you have any rxpGTN plugin menu showing up?

You might want to just reinstall in downloading the e-commerce installer from our website main page then follow:

How do I reinstall my software
http://reality-xp.com/store/faq.html

[vee71 0]

Yes the menu shows up. I'll try the e-commerce installer

Edited June 17, 2019 by RXP

[vee71 0]

Nothing works. Is there a hotline to call or a way to start from scratch? 

[RXP 2,336]

12 hours ago, vee71 said:

Yes the menu shows up. I'll try the e-commerce installer

Can you post a screenshot or the menu when opened, showing the menu entries as shown p4 of the RXP GTN User's Manual?

Edited June 17, 2019 by RXP

[vee71 0]

I don't know how to post images. it looks just like the picture in the manual. The new update doesn't work either. Can I start fresh? Do I have to buy it again?

[RXP 2,336]

1 hour ago, vee71 said:

I don't know how to post images.

Just follow one of the tutorial conveniently posted in the "New Users" forum:

 

1 hour ago, vee71 said:

Can I start fresh?

Sure you can:

On 6/16/2019 at 10:48 AM, RXP said:

You might want to just reinstall in downloading the e-commerce installer from our website main page then follow:

How do I reinstall my software
http://reality-xp.com/store/faq.html

 

 

[vee71 0]

I've done everything no Luck

[RXP 2,336]

12 hours ago, vee71 said:

I've done everything no Luck

Can you please detail what you've done so far?

[vee71 0]

I give up. I'm not a computer Genius. I've done everything you have asked. I just want to buy a product and have it work. Is there a help line? This back and forth on the computer is going no where. This type of situation makes people stay with consoles. 

[RXP 2,336]

You might want to wait the announced Flight Simulator 2020 on an xbone then!