The specified Serial is not valid(ATR72)

[jahurz 9]

Just poured my money for the ATR72-500 and now being hit with serial invalid issues. I looked at other posts but there seems to be no answers. I've switched off firewall, AV etc, copy paste the serial from notepad to no avail. I've raised a ticket to carenado but am not sure how fast can they rectify the issue.

Can anyone here help?

Regards

Edited June 26, 2019 by jahurz

[NZ255 309]

An issue that only Carenado can help with I would think. 

[edpatino 1,964]

38 minutes ago, jahurz said:

Just poured my money for the ATR72-500 and now being hit with serial invalid issues. I looked at other posts but there seems to be no answers. I've switched off firewall, AV etc, copy paste the serial from notepad to no avail. I've raised a ticket to carenado but am not sure how fast can they rectify the issue.

Can anyone here help?

Regards

Seems that you finally installed it, since you're posting in a separate thread something regarding the panel colors on the ATR72, did you?.

Cheers, Ed

[jahurz 9]

57 minutes ago, edpatino said:

Seems that you finally installed it, since you're posting in a separate thread something regarding the panel colors on the ATR72, did you?.

Cheers, Ed

The cockpit panel colors were based on Carenado's demo video on youtube. Have not got this to install as of now unfortunately.

I've tried installing with firewall and Antiviruses turned off and the serial still came out invalid. I manually type them as well and it came out the same. Am still waiting for ticket reply on Carenado's support.

Regards.

Edited June 26, 2019 by jahurz

[edpatino 1,964]

20 minutes ago, jahurz said:

Am still waiting for ticket reply on Carenado's support.

That's the best way to go. You could use also their Facebook page, seems that they use it often.

Cheers, Ed

[jahurz 9]

15 minutes ago, edpatino said:

That's the best way to go. You could use also their Facebook page, seems that they use it often.

Cheers, Ed

I've managed solved it!
I initially check on my command prompt for any packets it seems i am not sending any information to Carenado activation servers when i press to verify my serial. I checked on my host file on windows 32 and found nothing particular. Decided to login to my D-LINK router under port blacklist to my surprise there were 50+ ports and urls being blacklisted including Carenado. Removing all this blacklist immediately solves the issue on serial verification.

I think carenado could probably improve how the errors were displayed the "serial is not valid" error gives me the impression that there was something wrong with their servers or my serial number when it was actually my router blacklisting them.  Hope this helps others.

Best Regards.