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ryanbatcund

XP11 is turning displays off (but still hear sound)

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I'm having odd issues where XP11 will be running fine and then wham!  I lose both of my displays.  I can still hear the aircraft's engines and windows sounds.  I tried running my GPUz and CPUz/Realtemp while I was playing and there was nothing out of the ordinary just before this black screen.

I have updated my GTX 980 drivers to the latest WHQL.  Has anyone ever heard of something like this?  Is it a OpenGL related hardware problem?  A video card problem?

oh I checked window event viewer and it looks like this:

Fault bucket 1293515168063254665, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: dwm.exe
P2: 10.0.18362.267
P3: 6468b8f9
P4: StackHash_7f4f
P5: 0.0.0.0
P6: 00000000
P7: e0464645
P8: PCH_EF_FROM_KERNELBASE+0x00000000000FF65F
P9: 
P10: 
 

I googled dwm.exe and it's a Windows desktop manager...responsible for the graphics/aero portion of Win10.

Honestly this "crash" could be anything....faulty video card, PSU ugh...  these are hard to track down but I'm open for any explanations!

Edited by ryanbatcund

|Ryan Butterworth|

| i7 4790K@4.4GHz | 32GB RAM | EVGA GTX 1080Ti | ASUS Z97-Pro | 1TB 860 Evo | 500GB 840 Evo Win10 Pro | 1TB Samsung 7200rpm | Seasonic X750W |

 

 

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Is your video card or CPU overclocked?

DDU and manual download of graphics drivers for clean install?

I doubt it's the PSU.

Cheers, Rob.

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Are you sure it's not simulated hypoxia? That leads to a black screen with sounds still running in the background.

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"The problem with quotes on the Internet is that it is hard to verify their authenticity." [Abraham Lincoln]

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No this is like a sudden turning off of the monitors...the blue boxes that say display come on (like if the monitor is unplugged)

Video card is factory over clocked 980 FTW)...CPU is over clocked.

What is DDU?

Edited by ryanbatcund

|Ryan Butterworth|

| i7 4790K@4.4GHz | 32GB RAM | EVGA GTX 1080Ti | ASUS Z97-Pro | 1TB 860 Evo | 500GB 840 Evo Win10 Pro | 1TB Samsung 7200rpm | Seasonic X750W |

 

 

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13 hours ago, ryanbatcund said:

What is DDU?

DDU is a utility that removes all registry entries and files of previous installs of GPU drivers ... download DDU. 

Manually download the latest drivers from nVidia's web site.

Boot into Safe Mode ... use msconfig and check Safe Boot - Minimal:

uc?id=1XnPQzTtkF0DhxeZXPl5xCSLSqh_WJEfB

and the reboot, disconnect your Ethernet cable and/or disable your wireless connection to ensure Windows 10 doesn't try to install it's own driver version.  DDU Run as Admin.  Select GPU and click on the button Clean and Restart.

When you it's done it will restart you PC into "normal" mode.

Install the nVidia drivers downloaded earlier, "Run As Admin".

After those have installed, reboot and plug your Ethernet cable back in or re-enabled wireless.

But before you do any of this, I'd recommend going back to stock CPU/GPU clocks just to see if your problem goes away.

Cheers, Rob.

 

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Interesting I may give that a try


|Ryan Butterworth|

| i7 4790K@4.4GHz | 32GB RAM | EVGA GTX 1080Ti | ASUS Z97-Pro | 1TB 860 Evo | 500GB 840 Evo Win10 Pro | 1TB Samsung 7200rpm | Seasonic X750W |

 

 

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Just as a heads up, in the options of DDU you have options for both a safe mode prompt when starting it and to kill the automatic installation of drivers. Makes the process a whole lot simpler.

5nqYFCI.jpg

And adding to that, if you want to install Nvidia drivers without all the unnecessary junk and hidden telemetry, run this little application on the driver .exe you download, crates a repackaged file with only the stuff you need;

https://www.guru3d.com/files-details/nvidia-driver-slimming-utility.html

Edited by Sethos

8700K Delid @ 5GHz | G.Skill 32GB DDR4 @ 3600MHz | MSI 1080 Ti Sea Hawk X | Windows 10 Pro (2004) | Monitors: LG 27UK650 / Acer XB270HU

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@Rob_Ainscough Hey Rob I tried to load optimized defaults in BIOS and I'll I see is a steady hypen top left of screen and nothing happens.  I powered off my PC then back on and settings didn't change.  Does this mean the CMOS battery is very low or dead?  I haven't done the driver thing yet - been so busy.  But I found it very odd I couldn't even reset bios.  Also been having the same exact crash in BF4 and XP11.  The displays actually turn off and go to standby mode but I can still hear game sounds.


|Ryan Butterworth|

| i7 4790K@4.4GHz | 32GB RAM | EVGA GTX 1080Ti | ASUS Z97-Pro | 1TB 860 Evo | 500GB 840 Evo Win10 Pro | 1TB Samsung 7200rpm | Seasonic X750W |

 

 

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3 hours ago, ryanbatcund said:

Hey Rob I tried to load optimized defaults in BIOS and I'll I see is a steady hypen top left of screen and nothing happens.

Optimized defaults is not always a reliable option.  Can you still get into the BIOS?  FYI, a typical CMOS battery will last about 5 years (best case 7 years) and I believe the Z97-Pro came out in 2014 so you're at the threshold ... that is 5 Years from the manufacture date NOT your acquisition date.

uc?id=1SuI49w070C9GQP1-9IyESgeaB9C_OVz2

Suggest you also make sure you have the latest BIOS installed (after you replace the battery).

Cheers, Rob.

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Before I do that I decided to look at evga precision 1x.  I noticed my video clock was way up there...higher than the FTW card specs should be.  Maybe the previous owner had someone set.  Anyway I pulled the base clock back -150 and I tried a lot of BF1, BF4 and XP11/P3D today and nothing crashed.  I hope it was that simple.

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|Ryan Butterworth|

| i7 4790K@4.4GHz | 32GB RAM | EVGA GTX 1080Ti | ASUS Z97-Pro | 1TB 860 Evo | 500GB 840 Evo Win10 Pro | 1TB Samsung 7200rpm | Seasonic X750W |

 

 

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sounds to me your current xplane rendering settings are beyond what your video-card can handle, the card is overheating and protecting itself by going off. Same thing happened to me on the past.

 

i am not familiar with your card but there should be an app to monitor GPU temp

you should try lowering your xplane rendering settings to minimum to confirm issue is gone

 

Other things to check

-Room temp

-Dust covering the components, fans, etc. will decrease the cooling capacity considerably, a good clean if required will cure this.


Manuel Merelles

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34 minutes ago, mmerelles said:

sounds to me your current xplane rendering settings are beyond what your video-card can handle, the card is overheating and protecting itself by going off. Same thing happened to me on the past.

 

Your screens turned off and you could still hear sound?


|Ryan Butterworth|

| i7 4790K@4.4GHz | 32GB RAM | EVGA GTX 1080Ti | ASUS Z97-Pro | 1TB 860 Evo | 500GB 840 Evo Win10 Pro | 1TB Samsung 7200rpm | Seasonic X750W |

 

 

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