troybilt

PC aviator no response after weeks of attempts

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I have purchased maybe 50 items from PC aviator over the last 15 years or more. I have NEVER had any problems till now. I purchased the CH-47D From them weeks ago. Something was wrong with the files and it does not work. I have tried calling " which has not always been to easy". Sometimes a recording and the last week.... NOTHING??? I have emailed them several times. I preferred to have a fix, but now for ethical purposes I have been requesting a refund with NO RESPONSE. Maybe something "NOT GOOD" has happened that they are dealing with. I suggested in one email if ANYONE is there PLEASE leave something on the answer machine or anything so we have an idea...NOTHING???

IF ANYONE knows what is going on, for there sake could you post it, Thanks so much

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Forgot to mention that this is the United States PC Aviator in South Carolina. I noticed someone having problems with the Australia PC aviator in the same way. I could not tell the POST date as it did not have the year. I think it was recent. I did ask if they went bankrupt or are going out of business??? NO RESPONSE

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Forgot an important detail. The phone message machine worked fine to leave messages weeks ago, now it rings 20 times and then a message something like the " the phone number no longer works". In any case there phone number is no longer operative. Indicating I think there is a good chance they folded up shop???

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14 minutes ago, troybilt said:

now it rings 20 times and then a message something like the " the phone number no longer works".

I just tried calling the number on their website.  It did ring many times however the message was, "Your party is not answering.  Your call will now be terminated."

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Kind of scary since I bought a lot of products from them. Customer service has never existed in this company but I've never had any problems.

Darryl

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1 minute ago, SP2472 said:

Kind of scary since I bought a lot of products from them. Customer service has never existed in this company but I've never had any problems.

Darryl

I actually had received good customer service from them via email about 1-1/2 years ago. They were having a sale on the Warthog Hotas stick/throttle which I purchased for about $150 off regular price. When it arrived the stick wasn’t working so I emailed them and got a reply within 30 minutes apologizing and with instructions to send it back for a refund. 

Hard to say what’s going on with them these day though. Seems like a few flight sim retailers lately are having a hard time keeping the doors open and responding to customer service.

Seems like it’s always best to purchase direct from the manufacturer if possible.

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There have been BBB complaints filed against PC Aviator since 2016. Most have to do with poor customer service. 

I recommend before you purchase from an old  line vendor check them out  with Google and do a search here on Avsim. 

 

 

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Ya'll do know that a hurricane just went up the east coast of the U.S. and Loris, S.C. is just about 30 miles north of Myrtle Beach, S.C.? I don't know, but I'm guessing that there's a lot of problems utilities and such all along the coast. 

 

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Never thought about the hurricane. Sure hope it did not damage their property, business or their livelihood. Thanks for the heads up on that one.

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2 hours ago, sedew said:

Ya'll do know that a hurricane just went up the east coast of the U.S. and Loris, S.C. is just about 30 miles north of Myrtle Beach, S.C.? I don't know, but I'm guessing that there's a lot of problems utilities and such all along the coast. 

 

My son is at The Citadel in Charleston SC. No issues from Hurricane Dorian. Im heading there tomorrow to visit this week. I live in FL and again no issues from Hurricane Dorian. In today’s day an age phones can be forwarded. This appears to be just poor customer service. 

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Have zero response from emails sent year's ago. Funny, I still get emails saying ...we noticed you haven't bought anything so here is a discount voucher blah blah

I don't think so !

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I got the usual taco Tuesday notification yesterday so they must be still in business.

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YES!!! got the Tuesday discount notice. There equipment works so I would assume there office equipment works. There internet works. There ability to accept money works????? Once again what has happened. After all these years I will stop my purchasing from them till the last issue at LEAST gets responded to.

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I’ve bought a fair amount of software from them over the years and would agree they’re terrible at answering emails. Sometimes the Aussie branch chips in here to help.

But the website still works and I can get access to my orders. I haven’t had the email offering 10% off recently but the discount is still available on Tuesdays.

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On 9/10/2019 at 4:49 PM, troybilt said:

I purchased the CH-47D From them weeks ago.

 

On 9/10/2019 at 6:52 PM, SP2472 said:

Kind of scary since I bought a lot of products from them. Customer service has never existed in this company but I've never had any problems.

Darryl

I have never had any problems sending an e-mail to their support and receiving a reply in 1-2 days.  I know that they do not provide support for the products they sell (unless it cannot be downloaded for some reason), just like SimMarket and others do not.  The support is provided by the respective developer.  If you buy a product from PC Aviator and other FS Stores like Aerosoft, please contact the vendor of the product.  In this case that could be NEMETH DESIGNS, MILVIZ or VIRTAVIA and they will tell you how to properly install the product.  You can even provide them with your registration key or proof of purchase as they are instantly notified of the purchase so they can provide support.  The CH-47D is a very popular product.

I have had problems with PC Aviators Megascenery products in the past, especially those that were just released.  One or two of the files downloaded were corrupted.  The site provides contact info and I used that to contact the owner and advise him of the problem.  The replacements would mostly be available for download the same day.

Edited by Jim Young

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Sadly I've never had particularly good luck getting post sale support from them on things such as version updates. Seemed to take 3-4 weeks for updates to be loaded to their site for download. Thankfully a lot of 3rd parties offer updates directly from their own site these days, but that wasn't the case a couple of years ago. Emails to PC Aviator's support went largely unanswered for me. I gave up and found better alternatives.

Oh, but you better believe I still get promotional emails every week from them saying "Hey, we haven't heard from you in a while. Don't know if you are still into simming, but here's 10% off..." despite unsubscribing from their junk mail multiple times. The irony...

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9 hours ago, snglecoil said:

them on things such as version updates.

This is the fault of the developer not PC Aviator.  Whenever you hear about an update, check the developer's site and maybe the update can be downloaded from there.  You can also go to your account and go to the CH-47D product you purchased.  Downloading it again may be the updated version.  Do not wait for PC Aviator to let you know about the update.  They are usually fast in sending you an e-mail about the update but sometimes it can take a few days.  My understanding is they have a portal for the developer to upload the new update and then notify PC Aviator the product has been updated.  I see on the MILVIZ site that the latest version is 1.03.  Checking the CH-47D product on the PC Aviator site shows they have the 1.03 version so the just go to your account like I mentioned above and download.  One of the reasons PC Aviator does not respond to your e-mails is that they have instructions on the site to download your product again.  They do not have time to be answering questions easily found on their site.

9 hours ago, snglecoil said:

despite unsubscribing from their junk mail multiple times.

Uh, this may be the reason why you are not receiving e-mails for version updates.

Again, I have had issues with them before but did some research on their site and found that my questions were already answered somewhere on their site.  This may be the reason you never received a response from them.

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Troybilt again. Jim, to your suggestion I emailed to" support Nemeth Designs" with my receipt from PC Aviator and briefly told about my difficult in reaching PC Aviator and that I have Called them for YEARS with no problems. I told them if in anyway they could help I would appreciate it as it WAS my B-day present.

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Happy Birthday!  Nemeth Designs coordinated with MILVIZ in the development of this helicopter.  The MILVIZ version states:  " MilViz in association with Nemeth Designs, are pleased to offer the CH-47D Chinook.! The CH-47D depicted in this package is a highly detailed replica of its real-life counterpart. So the Nemeth Designs version may not be complete.  It is around $15 and the MILVIZ is around $29.  Both the MILVIZ and Nemeth Design versions are at 1.03.  I looked at both product descriptions and saw there was no requirement for both products.  Strange...

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42 minutes ago, Jim Young said:

This is the fault of the developer not PC Aviator. 

Negative, sir. They were Carenado planes updated for XP-10 back when they updated all their planes to v1.3 or whatever it was. Carenado confirmed that the updates were sent. Other retailers had them available within a day or two. PC Aviator took weeks and ignored email inquiries. 

 

And be for the record, I unsubscribed from their junk mail within the last year...years after purchasing anything from them.

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Okay, read your posts again and you are complaining about PC Aviator too but not about the CH-47D but a Carenado aircraft.  So I got confused.  So I deleted my last post saying you were hijacking the topic/OP.  Sorry about that!  I have already stated my reasons for not receiving responses to e-mails from PC Aviator so will not regurgitate any of that.  PC Aviator does not provide support for Carenado products so reason for no response.  They are just a store that helps other developers sell their products.  You must send an e-mail to Carenado support.  Whoops!  Regurgitated some of my other responses...

Edited by Jim Young

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I have been trying to contact the Australian store through their ticket system and phone for over a week now due to many of my products download links being no longer available without any success.

Edited by knocks

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Back again. Nemeth designs contacted me the very next day with new links. They asked me to try them and see if they worked. I think it was on a Friday?? that I installed them but there was no change and the  " no visual model" sign appeared again. I emailed them, but of course its the weekend. So, thanks Jim and wanted to post this as a confirmation on contacting the creator of the aircraft. Also on a note. Pc Aviator sent me upgrades to Milviz and other aircraft as they were made available without fail over the years. One time I called Mark at PC aviator to ask about an upgrade and within the hour he had sent me a link. So its still a mystery what has happened at PC Aviator. Tried a phone call just minutes ago and there phone is still shut-off. Its hard to imagine but PC aviator has been in business for 29 years!

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4 hours ago, troybilt said:

that I installed them but there was no change and the  " no visual model" sign appeared again

I still think you need the MILVIZ model to make it all work.  Never heard of an CH-47D going for $15.

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5 hours ago, troybilt said:

Tried a phone call just minutes ago and there phone is still shut-off. Its hard to imagine but PC aviator has been in business for 29 years!

Several years ago they had a support forum on their site and people were asking for support there for products they did not develop.  I remembered I use to respond to some of the off-topic topics and then, suddenly, the forums were gone.  If you have a billing problem where, for instance, you were charged twice for the same product, they will respond.  They have always responded to my request for support regarding Megascenery in that some of the downloads were corrupted and I brought it to their attention.  They don't have a huge room full of operators like at Macy's to answer your questions about one of the products they sell in the store.  I would be shocked if anyone was able to reach them telephonically but I have heard some people have gotten through. 

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