UCGX Not functioning

[navysub 0]

Decided to give it a try and after manually editing the dll.xml got Ultimate Ground Crew X into my addon menu.  Went into the menu and selected pushback sequence and computer generated route and absolutely nothing happened for ten minutes.  I killed the pushback process and tried again and lo and behold absolutely nothing happened again.  After several attempts at this I double checked the manual and ensured I was doing everything correctly and that I also had the menu set to button control which I did and that the audio was configured to Flight Siound X to hear it through the Bose A20.  I never did see any vehicles, marshallers or wingwalkers and never got pushed back after 40 minutes of attempting it and finally gave up and have reverted back to GSX so I can at least get pushed back from the gate.  For information I am using FSX:SE and it was the Aerosoft A319 Professional with SimAddons Halifax scenery.

After several more attempts at different airports and using different aircraft including mybeloved PMDG 737 still nothing.  It appears like it should be doing something but nothing happens and I kill the operation.  I am disappointed that it is not working as it set me back almost $55.00 Cdn but I decided to just delete it and return to using the GSX pushback feature which has given me no difficulty.  sigh.

Rick Rowe

Edited September 26, 2019 by navysub
Added information

[byork 2,258]

Hi Rick,

Something probably didn't install right somewhere in your case.

I suspect your scenery was never detected possibly.

Please send us your Log file so we can see what happened and issue you the solution.

Thanks,

[navysub 0]

Hi Robert;

Trying to paste a copy of the UCGX and all my browsers keep locking up when I try.  I have saved a copy and it says the size is 34 Mb, is this normal?

Rick

[byork 2,258]

Hi Rick,

You probably have a ton of scenery.

Can you upload the log somewhere.

Cheers,

 

[navysub 0]

Hi Robert;

I uploaded it as a zip file to my drive on google.  Hopefully that works.

https://drive.google.com/file/d/1KsjBkf3jr2RZB7LhzIp1-NhLQecQYdGB/view?usp=sharing

Rick

Edited September 26, 2019 by navysub

[byork 2,258]

Okay, so it looks like you tried Tow to Parkng and Pushback or Engine Start Sequence at TNCM in the PMDG 737.

Did you "kill all operations" after trying the tow to parking?

 

You may have to show this to me via a Remote Desktop.

 

----------------------------------------------------------------- 
        The CURRENT airport's ID: [TNCM], and parking SELECTED: [Gate Alpha 3] 
        Requested Ground Service: TOW TO PARKING 
        Current airport's ICAO ID: [TNCM] 
        Current airport's BGL file's path: 
        C:\Users\Rick Rowe\Documents\Train.Simulator.2013.Deluxe.Plus\steamapps\common\FSX\Addon Scenery\FlyTampa-Maarten\scenery\TNCM_ADEX_FLYTAMPA.BGL 
        CURRENT gate's (or parking's) ID: [-----] 
        DESTINATION gate's (or parking's) ID: [Gate A 3] 
        USER's aircraft model name: [PMDG 737-800NGX Westjet Magic] 
        USER's aircraft CURRENT location: 
            +-> Latitude:        18.03941366  degrees    
            +-> Longitude:        -63.11923692  degrees    
            +-> Altitude:        2.407  meters    
            +-> True Heading:    81.400  degrees    
------------------------ SIMULATION STOPPED ------------------------ 
        Stopping Text-To-Speech...
        Text-To-Speech has been STOPPED...
------------------------ SIMULATION STARTED ------------------------ 
            Adding our module's entry to the ADDONS menu entry...
        Starting the Text-To-Speech engine...
                Text-To-Speech has been STARTED...
--------------------------- AIRCRAFT LOADED --------------------------- 
            PMDG model detected: 737 
            Aircraft.cfg file path: C:\Users\Rick Rowe\Documents\Train.Simulator.2013.Deluxe.Plus\steamapps\common\FSX\SimObjects\Airplanes\PMDG 737-800NGX WL\aircraft.cfg 
            Aircraft's Model Name: PMDG 737-800NGX Westjet Magic 
------------------------------------------------------------------------------- 
        Requested Ground Service: PUSHBACK [or] ENGINE STARTUP SEQUENCE... 
        Current airport's ICAO ID: [TNCM] 
        Current airport's BGL file's path: 
        C:\Users\Rick Rowe\Documents\Train.Simulator.2013.Deluxe.Plus\steamapps\common\FSX\Addon Scenery\FlyTampa-Maarten\scenery\TNCM_ADEX_FLYTAMPA.BGL 
        Current Gate's (or parking's) ID: [Gate A 3] 
        USER's aircraft model name: [PMDG 737-800NGX Westjet Magic] 
        USER's aircraft CURRENT location: 
            +-> Latitude:        18.04345787  degrees    
            +-> Longitude:        -63.11299676  degrees    
            +-> Altitude:        2.407  meters    
            +-> True Heading:    351.140  degrees    
------------------------ SIMULATION STOPPED ------------------------ 
        Stopping Text-To-Speech...
        Text-To-Speech has been STOPPED...
        Stopping the voice recognition's engine...
        The voice recognition's engine has been STOPPED...
 

[navysub 0]

Yes, I did kill the operation before trying the pushback.  It is really weird because it looks like everything is going well.  All the menus are functioning and it seems like it is all going to work and then nothing.  Maybe a remote would be good.

[byork 2,258]

2 minutes ago, navysub said:

Yes, I did kill the operation before trying the pushback.  It is really weird because it looks like everything is going well.  All the menus are functioning and it seems like it is all going to work and then nothing.  Maybe a remote would be good.

Send me a Support Ticket via: www.fs2crew.com

We'll do the remote.  This is one of those things where I need to "see" it.

Cheers,

 

[navysub 0]

Submitted.

[byork 2,258]

Got it thanks!

[Manuel82 147]

30 minutes ago, byork said:

Okay, so it looks like you tried Tow to Parkng and Pushback or Engine Start Sequence at TNCM in the PMDG 737.

Did you "kill all operations" after trying the tow to parking?

 

You may have to show this to me via a Remote Desktop.

 

----------------------------------------------------------------- 
        The CURRENT airport's ID: [TNCM], and parking SELECTED: [Gate Alpha 3] 
        Requested Ground Service: TOW TO PARKING 
        Current airport's ICAO ID: [TNCM] 
        Current airport's BGL file's path: 
        C:\Users\Rick Rowe\Documents\Train.Simulator.2013.Deluxe.Plus\steamapps\common\FSX\Addon Scenery\FlyTampa-Maarten\scenery\TNCM_ADEX_FLYTAMPA.BGL 
        CURRENT gate's (or parking's) ID: [-----] 
        DESTINATION gate's (or parking's) ID: [Gate A 3] 
        USER's aircraft model name: [PMDG 737-800NGX Westjet Magic] 
        USER's aircraft CURRENT location: 
            +-> Latitude:        18.03941366  degrees    
            +-> Longitude:        -63.11923692  degrees    
            +-> Altitude:        2.407  meters    
            +-> True Heading:    81.400  degrees    
------------------------ SIMULATION STOPPED ------------------------ 
        Stopping Text-To-Speech...
        Text-To-Speech has been STOPPED...
------------------------ SIMULATION STARTED ------------------------ 
            Adding our module's entry to the ADDONS menu entry...
        Starting the Text-To-Speech engine...
                Text-To-Speech has been STARTED...
--------------------------- AIRCRAFT LOADED --------------------------- 
            PMDG model detected: 737 
            Aircraft.cfg file path: C:\Users\Rick Rowe\Documents\Train.Simulator.2013.Deluxe.Plus\steamapps\common\FSX\SimObjects\Airplanes\PMDG 737-800NGX WL\aircraft.cfg 
            Aircraft's Model Name: PMDG 737-800NGX Westjet Magic 
------------------------------------------------------------------------------- 
        Requested Ground Service: PUSHBACK [or] ENGINE STARTUP SEQUENCE... 
        Current airport's ICAO ID: [TNCM] 
        Current airport's BGL file's path: 
        C:\Users\Rick Rowe\Documents\Train.Simulator.2013.Deluxe.Plus\steamapps\common\FSX\Addon Scenery\FlyTampa-Maarten\scenery\TNCM_ADEX_FLYTAMPA.BGL 
        Current Gate's (or parking's) ID: [Gate A 3] 
        USER's aircraft model name: [PMDG 737-800NGX Westjet Magic] 
        USER's aircraft CURRENT location: 
            +-> Latitude:        18.04345787  degrees    
            +-> Longitude:        -63.11299676  degrees    
            +-> Altitude:        2.407  meters    
            +-> True Heading:    351.140  degrees    
------------------------ SIMULATION STOPPED ------------------------ 
        Stopping Text-To-Speech...
        Text-To-Speech has been STOPPED...
        Stopping the voice recognition's engine...
        The voice recognition's engine has been STOPPED...
 

Hey Bryan,

Just saw this thread. I can inmediatly detect something abnormal here!...in the LOG I don't see the ramp agents being created in the simulation, neither the tug truck. That's probably an issue on the fact that FSX:SE is not detecting the UGCX simobjects subdirectory. Rick, can you post your FSX.cfg?, so we can see if the UGCX entry is there or not?. This is important, because if the UGCX subdirectory is not in the FSX.cfg section, then it would explain why the objects doesnt appears in the scene, and you might think the module is doing something but its really not doing anything because the simobjects are not in the scene.

Cheers,

[navysub 0]

Et all;

Had a great team Viewer session and the problem was easily rectified as unfortunately I do have remnants left of FSX boxed version and that is exactly where the simobjects were placed.  All has been fixed and it works like a charm now.  So for anyone else that has this issue that is a good place to start looking.  Having completed my first pushback now all I can say is incredible!  Too anyone thinking about getting UGCX run don't walk to the FS2Crew store and get it.  Awesome program and top notch support as always!

Rick

[byork 2,258]

2 minutes ago, navysub said:

Having completed my first pushback now all I can say is incredible!  Too anyone thinking about getting UGCX run don't walk to the FS2Crew store and get it.  Awesome program and top notch support as always!

Rick

 

Cheers Rick 🙂

 

[Manuel82 147]

Glad you guys sorted it out!.

Cheers!