Microsoft/Asobo do you hear me?

[A319c@r 12]

At first I was very pleased When I received an Email that I was inside the Tech Alpha 1 pool. Thursday night I received an Email with Instructions on how to get access to Tech Alpha 1 and did everything exactly as instructed. After I downloaded 3GB of data there was a button with “Play“ and When I press that button nothing happens. The flight simulator simply does not start. I have Now tried 2 days to get it going with all the tricks from google and youtube but it just doesn't work. It also says “An administator has to approve the installation. What??? I have all admin rights on my PC what should I do now to start this simulator? I wrote to the support that was in the Email, no answer So far. I asked people from this forum who also have access to the Tech Alpha 1 and its tips didn't help either. Now I have the folder from the flight simulator on my PC, very excited to try that out but nothing happens. In the meantime I am very disappointed, but especially because the support does not help me. I don't think I am breaking the NDA here When I ask for help, because although I should, I actually don't have access to the flight simulator. Please admins from this forum, please do not delete this post, I know Microsoft is watching this forum here and maybe it will attract my attention, apparently and I don't know why I'm missing any rights for this simulator. 

 

My Gamer Tag is: SilverCase8032 xbox insider hub

 

Please help me and contact me to get this bad boy working.

 

Thanks in advanced

 

Best regards

Edited December 14, 2019 by A319c@r

[highflyer2020 607]

I would remove all the personal information you just posted and contact their support team instead

support@flightsimulator.zendesk.com

 

Edited December 14, 2019 by highflyer2020

[Nuno Pinto 1,394]

This sounds soooooo wrong. 

[peroni 541]

If you are really a tech alpha participiant there is a specific section of the MSFS forums where you can post support related topics. 
Why post it here?

Edited December 14, 2019 by peroni
typo

[A319c@r 12]

18 minutes ago, highflyer2020 said:

I would remove all the personal information you just posted and contact their support team instead

support@flightsimulator.zendesk.com

 

Yes I did 2 days ago, but no answer yet.

[Nuno Pinto 1,394]

Just wait. To put it in a real perspective, they kinda have much more to deal with than with someone not being able to install the simulator.

[A319c@r 12]

Just now, Nuno Pinto said:

Just wait. To put it in a real perspective, they kinda have much more to deal with than with someone not being able to install the simulator.

Yeah I know they have enough tester, but unfortunately I haven even access to the internal forum. Only showing "public forum coming soon" There seems to be alot wrong.

[Bottle 663]

Try turning your computer off and then on again 😁

[mwilk 1,106]

1 hour ago, highflyer2020 said:

I would remove all the personal information you just posted and contact their support team instead

support@flightsimulator.zendesk.com

 

This is the email you want to contact support with. They will respond. Are you using a 4k TV as your monitor?

[KERNEL32 497]

Not sure this will help but have you checked here to assure your PC is checking out ok? https://account.microsoft.com/devices/

[A319c@r 12]

12 minutes ago, mwilk said:

This is the email you want to contact support with. They will respond. Are you using a 4k TV as your monitor?

As I said above, I did contacted to this Email. No response. My PC is up tp date and one of the newest hardware is in place. Yes I am using a 4k Monitor. No TV.

[A319c@r 12]

10 minutes ago, KERNEL32 said:

Not sure this will help but have you checked here to assure your PC is checking out ok? https://account.microsoft.com/devices/

I already did yes, everything is fine. Event viewer says, it is an application error "flightsimulator.exe" is not compatible.

[Emerson67 248]

2 hours ago, A319c@r said:

An administator has to approve the installation

Have you tried to disable this setting?

 

[Baber20 1,438]

Enable the hidden administrator account and sign in from there. Then try installing. Also you should know that the after you click the play button, the app further downloads 74gb of data.

https://www.google.com/amp/s/www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-windows-vista/amp/

Edited December 14, 2019 by Baber20

[A319c@r 12]

4 minutes ago, Baber20 said:

Enable the hidden administrator account and sign in from there. Then try installing. Should hopefully fix it for you. Try it now and update us.

https://www.google.com/amp/s/www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-windows-vista/amp/

Already did that. I have tried every tip or tweak I could get in Internet. Believe me "everything" also switching between local on live account didn't help.