Can't update REX Environment Force

[spilok 1,134]

Got a message today that REX Environment Force had an update.  Great!  However, I couldn't update because it said I had my limits on installations.  Wow, I only installed it once but I run it every day before I start P3d.  I don't get it, and REX is not making it easy to answer me.  I emailed them, but I haven't been satisfied with their response.  Seems I have to do a ticket and add an attachment, etc. etc.

This is a pain, and they should be able to check my email and my registration and quickly find out if I've reinstalled this program as much as they indicate.  I think it's  flaw in the system.  Have any of you had this issue before, and if so, how do you solve it?

Stan

[SledDriver 39]

Yes I just needed to contact REX support, and have given up. The entire experience is unnecessarily complex and user hostile.

Almost like they don't want you to contact them...

Some companies never learn.

 

[troyboy66 66]

2 hours ago, spilok said:

Got a message today that REX Environment Force had an update.  Great!  However, I couldn't update because it said I had my limits on installations.  Wow, I only installed it once but I run it every day before I start P3d.  I don't get it, and REX is not making it easy to answer me.  I emailed them, but I haven't been satisfied with their response.  Seems I have to do a ticket and add an attachment, etc. etc.

This is a pain, and they should be able to check my email and my registration and quickly find out if I've reinstalled this program as much as they indicate.  I think it's  flaw in the system.  Have any of you had this issue before, and if so, how do you solve it?

Stan

Stan how did you actually perform your update?

Also, I know this is a pain, but do you have access to to REX support at https://discordapp.com/?

 

Troy

Edited February 25, 2020 by troyboy66

[rstough 528]

2 hours ago, spilok said:

Got a message today that REX Environment Force had an update.  Great!  However, I couldn't update because it said I had my limits on installations.  Wow, I only installed it once but I run it every day before I start P3d.  I don't get it, and REX is not making it easy to answer me.  I emailed them, but I haven't been satisfied with their response.  Seems I have to do a ticket and add an attachment, etc. etc.

This is a pain, and they should be able to check my email and my registration and quickly find out if I've reinstalled this program as much as they indicate.  I think it's  flaw in the system.  Have any of you had this issue before, and if so, how do you solve it?

Stan

Stan -

 

You can automatically reset your serial key.

 

https://forms.office.com/Pages/ResponsePage.aspx?id=5PDm-Xzh602JiRd9URMT-CTbBaP2SaVIqkD_yxMLYEpUQkY1OTJUQlVJUVYzTUhIMjNCWFozSFNNUSQlQCN0PWcu

Fill out the required information in the form and it will send you a confirmation that it has been reset.

 

[rstough 528]

1 hour ago, SledDriver said:

Yes I just needed to contact REX support, and have given up. The entire experience is unnecessarily complex and user hostile.

Almost like they don't want you to contact them...

Some companies never learn.

 

That isn't true.  We just aren't using the forum method anymore for we found it to be more frustrating for customers.  We can better handle through our ticketing system and at a much more rapid pace.

We have a very high customer service rating.  

Don't blame us blame the pirates that steal software.  

[SledDriver 39]

But I went to your site and couldn't get support.

It wanted some user name which I just don't have.

I am a user, and I'm telling you it is unhelpful.

You are not listening.

You are just repeating your opinion.

 

Edited February 25, 2020 by SledDriver

[rstough 528]

24 minutes ago, troyboy66 said:

Stan how did you actually perform your update?

Also, I know this is a pain, but do you have access to to REX support at https://discordapp.com/?

 

Troy

 

To get support please fill out a support ticket at our website:

http://rexsimulations.com/support.html

[SledDriver 39]

https://discordapp.com/?

Really trips off the tongue when you are looking for REX support...

Edited February 25, 2020 by SledDriver

[SledDriver 39]

*******, when the help website has a help and tutorial function, something is very wrong.

[SledDriver 39]

There is no support ticket option.

Only a get support option.

When I click that it asks for Rex forums names and Discord names.

How do I know what they are?

 

[rstough 528]

1 hour ago, troyboy66 said:

Stan how did you actually perform your update?

Also, I know this is a pain, but do you have access to to REX support at https://discordapp.com/?

 

Troy

 

To get support please fill out a support ticket at our website:

http://rexsimulations.com/support.html

[rstough 528]

Discord is for general help, but the website posted will initialize a support ticket.

One of the support options is serial key reset.  This process is automated.

[rstough 528]

47 minutes ago, SledDriver said:

There is no support ticket option.

Only a get support option.

When I click that it asks for Rex forums names and Discord names.

How do I know what they are?

 

You can put in I don't know or NA for non-applicable.

But is key you enter your serial key and contact information so that we can validate your profile.  

[BMW969 126]

I installed EF several times and then deleted it.  I did not like the result.  I want to try the update.  Where to read, what changes are made to the program?

Edited February 25, 2020 by BMW969

[rstough 528]

1 hour ago, BMW969 said:

I installed EF several times and then deleted it.  I did not like the result.  I want to try the update.  Where to read, what changes are made to the program?

https://www.realenvironmentxtreme.com/forums/index.php?/topic/53672-rex-environment-force-technical-update-22/