CTD when try to create custom route

[Emanuel Limache 0]

Hi, great update really very awesom yesterday after install the new version i followed all steps to work fine after installed and test the new version, so i liked the new way o view to create custom routes and assign custom names. But today i had problems when i wanted to create custom route. I opened the airport view and select the gate then i created the route and put the custom name for example facing southwest on F then save the route and the sim freeze, so crash to desktop i don`t what happen. After i loaded the sim again and i looked if my custom route was saved when selected the gate on airport viewer and CTD again. I reinstalled ugcx.  After some attempts work fine i could make pushback, but when i finished the flight i wanted to make other flight i had CTD once more i don`t know what is the cause? Anybody else have any CTD?

 

Faulting application name: Prepar3D.exe, version: 4.5.12.30293, time stamp: 0x5cd47aad
Faulting module name: UGCX64.dll, version: 1.7.0.0, time stamp: 0x5e6b126d
Exception code: 0xc0000409
Fault offset: 0x00000000000748ac
Faulting process id: 0x40cc
Faulting application start time: 0x01d5fa2aaa809ef2
Faulting application path: E:\Lockheed Martin\Prepar3D v4\Prepar3D.exe
Faulting module path: E:\Lockheed Martin\Prepar3D v4\Ultimate Ground Crew X\UGCX64.dll
Report Id: 9aeda1d2-fd78-4123-9acd-ba9b41ca8f5f
Faulting package full name: 
Faulting package-relative application ID: 

 

UGCX log

------------------------ INITIALIZATING FS MODULE ------------------------ 
            It's a supported Flight Simulator:        [11]...
            Hooking to the Flight Simulator's MAIN window procedure...
            Registering CUSTOM windows messages...
            Reading the INITIALIZATION file...
            Getting the FSX.CFG (or PREPAR3D.CFG) and CAMERAS.CFG files paths...
            Reading settings from the FSX.CFG or PREPAR3D.CFG file located here: 
            C:\Users\Usuario\AppData\Roaming\Lockheed Martin\Prepar3D v4\Prepar3D.cfg 
            The Flight Simulator's frame rate LIMIT is 0 fps...
            Creating our timer...
            Current language ID:    [409]    
            Current sound pack:         US        
            Retrieving UGCX module's version...
            Running UGCX module's version: Version: 1.7.0.0
            Attempting to connect to the Flight Simulator...
            CONNECTED! to Flight Simulator...
            Mapping Flight Simulator's events...
            Setting up data definitions...
            Registering delayed events...
            Initializating scenery reader system...
            Verifying the Flight Simulator's SCENERY configuration...
            Reading the SCENERY.CFG file, located in: 
            C:\ProgramData\Lockheed Martin\Prepar3D v4\Scenery.cfg  
            Reading the SCENERY_ADD-ONS.XML file, located in: 
            C:\ProgramData\Lockheed Martin\Prepar3D v4\scenery_add-ons.xml  
            Unloading the scenery index from memory...
            Updating the INITIALIZATION file...
            Creating aircraft's profile FONT...
            Module's initialization sequence COMPLETED!
------------------------------------------------------------------------------- 
--------------------------- LOCATION CHANGED --------------------------- 
--------------------------- AIRCRAFT LOADED --------------------------- 
            Aircraft.cfg file path: E:\FSLabs\FSLabs\SimObjects/Airplanes\FSLabs A320 IAE\aircraft.cfg 
--------------------------- LOCATION CHANGED --------------------------- 
            Aircraft's Model Name: FSLabs A320X IAE - Latam A320-200 (LV-FUX) 
------------------------------------------------------------------------------- 
----------------------- UGCX API ----------------------- 
        Registering API variables...
----------------------- LOADING LANGUAGE AND SOUND PACK ----------------------- 
        Loading CURRENT Language and Sound Pack...
        Stopping the voice recognition's engine...
        The voice recognition's engine has been STOPPED...
        Stopping Text-To-Speech...
        Text-To-Speech has been STOPPED...
        UGCX    - CURRENT language's ID:    [409]    
        UGCX    - CURRENT sound pack:         US        
        WINDOWS - CURRENT language's ID:    0x0C0A    
        UGCX    - CURRENT language's Name:    [English – United States]    
        Reading all WORDS, SHORT, LONG PHRASES, VISUAL TEXTS, AIRPORT'S AREAS and ALTITUDES from the LANGUAGE initialization file...
        Reading the REGIONAL sound packs INITIALIZATION file...
        Loading the language's DEFAULT sounds pack...
                Loading CURRENT sounds set...
                Attempting to load the following sound pack files:
                        E:\Lockheed Martin\Prepar3D v4\Ultimate Ground Crew X\SoundSets\US.xgs 
                        E:\Lockheed Martin\Prepar3D v4\Ultimate Ground Crew X\SoundSets\US.xwb 
                        E:\Lockheed Martin\Prepar3D v4\Ultimate Ground Crew X\SoundSets\US.xsb 
                Sounds set LOADED SUCCESSFULLY!...
                Creating and initializating the stream...
                Setting the master volume...
        Starting the speech recognition's engine...
                Starting the voice recognition's engine...
                Language ID: 409...
                Creating the ISpRecognizer object...
                Creating the ISpRecoContext object...
                Defining the SR notification callback...
                Setting SR event types...
                Creating the ISpAudio object...
                Setting the input stream for the SR...
                Activating the SR engine...
                Creating the ISpRecoGrammar object...
                Loading the specified CFG grammar file...
                Activating the rule ID: 1...
                The voice recognition's engine has been STARTED...
        Starting the Text-To-Speech engine...
        Starting the Text-To-Speech engine...
                Text-To-Speech has been STARTED...
----------------------- LOADING SCENERY AND GRAMMAR ----------------------- 
        Creating and executing the WORKER thread...
        Starting the WORKER thread...
        Loading and updating the scenery cache's data...
        Searching for the NEAREST airport...
        The NEAREST airport's ID:        SAEZ 
        Located at the Region's ID:         
        The NEAREST airport's BGL file's path is: 
        E:\Lockheed Martin\Prepar3D v4\TropicalSim\SAEZ2019\scenery\AFX_SAEZ.bgl 
        Searching for the CURRENT parking's information...
        Unloading scenery index...
        Triggering CUSTOM event...
        Loading the sound pack based on the CURRENT region and language: [SP-ENG]... 
                Loading CURRENT sounds set...
                Attempting to load the following sound pack files:
                        E:\Lockheed Martin\Prepar3D v4\Ultimate Ground Crew X\SoundSets\SP-ENG.xgs 
                        E:\Lockheed Martin\Prepar3D v4\Ultimate Ground Crew X\SoundSets\SP-ENG.xwb 
                        E:\Lockheed Martin\Prepar3D v4\Ultimate Ground Crew X\SoundSets\SP-ENG.xsb 
                Sounds set LOADED SUCCESSFULLY!...
                Creating and initializating the stream...
                Setting the master volume...
        Loading the speech recognition's grammar...
        DEACTIVATING the grammar... 
        Retrieving a handle to the PB ROUTE NAMES dynamic rule... 
        Adding ALL airport's items to the loaded CFG grammar... 
        Adding ALL dialogues to the loaded CFG grammar... 
        Commit grammar changes... 
        ACTIVATING the grammar... 
        Loading process has been COMPLETED!
------------------------------------------------------------------------------- 
------------------------ SIMULATION STARTED ------------------------ 
            Adding our module's entry to the ADDONS menu entry...
        Starting the Text-To-Speech engine...
                Text-To-Speech has been STARTED...
--------------------------- AIRCRAFT LOADED --------------------------- 
            Aircraft.cfg file path: E:\FSLabs\FSLabs\SimObjects/Airplanes\FSLabs A320 IAE\aircraft.cfg 
            Aircraft's Model Name: FSLabs A320X IAE - Latam A320-200 (LV-FUX) 
------------------------------------------------------------------------------- 
            Observer: 'UGCX - Map - Mouse Location' has been CREATED...
            Route's editing mode in the simulation has been ENABLED!...
        Requested Ground Service: PUSHBACK [or] ENGINE STARTUP SEQUENCE... 
        Current airport's ICAO ID: [SAEZ] 
        Current airport's BGL file's path: 
        E:\Lockheed Martin\Prepar3D v4\TropicalSim\SAEZ2019\scenery\AFX_SAEZ.bgl 
        Current Gate's (or parking's) ID: [Gate 7] 
        USER's aircraft model name: [FSLabs A320X IAE - Latam A320-200 (LV-FUX)] 
        USER's aircraft CURRENT location: 
            +-> Latitude:        -34.81460340  degrees    
            +-> Longitude:        -58.53750954  degrees    
            +-> Altitude:        24.456  meters    
            +-> True Heading:    325.990  degrees    
            Route's editing mode in the simulation has been DISABLED!...
        The TUG has been CREATED in the simulation. 
        A RAMP AGENT has been CREATED in the simulation. It's index number is: [0] 
        A RAMP AGENT has been CREATED in the simulation. It's index number is: [1] 
        A RAMP AGENT has been CREATED in the simulation. It's index number is: [2] 
 

Regards

Emanuel

[Manuel82 147]

Hey Emanuel,

Question after you save the route's name you request pushback before closing the UGCX airport's map window?

[Emanuel Limache 0]

Hi Manuel, i`ve tried two ways:

1. Open UGCX menu -> select airport viewer -> select gate and create route after create route i saved with custom name and get CTD

2. When request pushback sequence then user defined pushback route and get CTD on the same gate that created custom route

 

[Manuel82 147]

Can you go to the UGCX appdata directory and copy that airport's profile and send it over?....

1- Go to your Windows Explorer and write down "%appdata%" it will let you go to the directory.

2- Go to "Ultimate Ground Crew" subdirectory

3- Inside you will find a "Airport" subdirectory,

4-Inside a "SAEZ" subdirectory

5-then send us over the content of the gate that is presenting the issue.

Does this happens with all other gates?

[Emanuel Limache 0]

i just test on some gates now i`m making a flight and it works fine, but i believe the problem is random i don`t know.

It happens at KMSP, SAEZ

KMSP gate F16:

[ParkingProfile]
marshallerdist=0
totalpbroutes=1

[PushbackRoute.0]
totalwpnts=6
tailhdg=45
nosehdg=225
pbnodeidx=4
routename=Facing SW on D
waypoint.0=44.88395222;-93.21667805
waypoint.1=44.88404661;-93.21705426
waypoint.2=44.88424776;-93.21784212
waypoint.3=44.88464136;-93.21728711
waypoint.4=44.88506603;-93.21668810
waypoint.5=44.88542007;-93.21618632

SAEZ gate 7:

[ParkingProfile]
marshallerdist=0
totalpbroutes=1

[PushbackRoute.0]
totalwpnts=9
tailhdg=26
nosehdg=206
pbnodeidx=7
routename=Facing SW on F
waypoint.0=-34.81470220;-58.53742540
waypoint.1=-34.81487024;-58.53730388
waypoint.2=-34.81501975;-58.53718453
waypoint.3=-34.81515331;-58.53707827
waypoint.4=-34.81532710;-58.53711831
waypoint.5=-34.81550544;-58.53698693
waypoint.6=-34.81550162;-58.53677090
waypoint.7=-34.81529942;-58.53662798
waypoint.8=-34.81499776;-58.53642886
 

[byork 2,258]

You ever have this happen again?

[Manuel82 147]

I did same test, but didn't had a CTD, i will continue trying to reproduce this CTD. If you could record the steps you make in a video, would be nice, I can follow same steps

Manuel

[Driver170 42]

I’ve had two CTD now with custom routes. Its very random just happens and it’s annoying.

 

[Manuel82 147]

5 minutes ago, Driver170 said:

I’ve had two CTD now with custom routes. Its very random just happens and it’s annoying.

Could you record from you start to create the route then actually when the CTD happens?, and upload to a private/shared with us youtube video?, so i can see and reproduce it easily and fix it right away?

Manuel

[Emanuel Limache 0]

Thanks for your answer Manuel, so far i’ve had any ctd, but if it happens again and get ctd i will try to record a video

[Manuel82 147]

29 minutes ago, Emanuel Limache said:

Thanks for your answer Manuel, so far i’ve had any ctd, but if it happens again and get ctd i will try to record a video

But are you able to create and edit custom routes directly in the simulation then?..just to know that feature is working for you. Since it's new, there maybe a bug that escaped from our testing, so we would like to know so we can fix it. If you find it, try to record, so we can reproduce it here and fix it.

Cheers,

Manuel

[Emanuel Limache 0]

Yes, I able to create custom route, i´m sorry in my last answer i wrote wrong. So far i haven`t had any crash when happen again i will record step by step how this problem occurrs.

[Manuel82 147]

Thanks!

[Emanuel Limache 0]

Hi @Manuel82 today i`ve had crash to desktop again at Gate 28 at Atlanta Airport. I recorded 2 videos where you can see step by step how happen the crash, but i don`t know how to upload the videos. Do you have any link or website to upload it? 

[byork 2,258]

2 hours ago, Emanuel Limache said:

Hi @Manuel82 today i`ve had crash to desktop again at Gate 28 at Atlanta Airport. I recorded 2 videos where you can see step by step how happen the crash, but i don`t know how to upload the videos. Do you have any link or website to upload it? 

Can you upload it to youtube?