Getting a hold of support - how..

[julian46 21]

Does anyone know the best way to contact OldProp support ? - I have a ticket open with them - no response - ORBX directs me to their user/user OldProp forum - no answers there - then if you open a ticket it directs you to OldProp - seems like their support does not exist anymore...

 

trying to transfer license from OldProp to ORBX and end up with (0 OldProp products were added to your account)

- tried multiple browsers on different computers etc - no issue logging into both sites

 

(Just trying to get ChasePlane updated and can't do this without getting the license transferred to ORBX)

 

 

 

 

[Keven Menard 658]

What is your Parallel 42 Support Ticket number?

[julian46 21]

#522 Transfer to ORBX

[Ray Proudfoot 8,954]

1 hour ago, Keven Menard said:

What is your Parallel 42 Support Ticket number?

Kevin,

I'm in the same boat. #532 submitted yesterday, still awaiting a reply. Are you still offering support?

[Keven Menard 658]

1 hour ago, Ray Proudfoot said:

Kevin,

I'm in the same boat. #532 submitted yesterday, still awaiting a reply. Are you still offering support?

We do, please allow 24-48h for us to live our lives

 

2 hours ago, julian46 said:

#522 Transfer to ORBX

Found your ticket, response coming your way!

[julian46 21]

Thanks Kevin ! - the link worked - ChasePlane has been transferred to my ORBX account