To the support team.

[Ramon Ribes 0]

Hello,
I need help from support staff.
I wrote a message in the GTN750 forum, but no one answered:
https://www.avsim.com/forums/topic/575599-invalid-license-error/
and also it seems that the wrapperservice does not work.
Can someone help me please? Thank you!

[DaveCT2003 1,820]

22 hours ago, Ramon Ribes said:

Hello,
I need help from support staff.
I wrote a message in the GTN750 forum, but no one answered:
https://www.avsim.com/forums/topic/575599-invalid-license-error/
and also it seems that the wrapperservice does not work.
Can someone help me please? Thank you!

I don't use this product, but since you used the term Wrapper, does that mean that it's sold via F1?  If so, that's who you'll need to contact about the license.

Best wishes.

 

Edited May 23, 2020 by RXP

[fppilot 4,371]

3 hours ago, Ramon Ribes said:

Can someone help me please? Thank you!

From another user.  Support here is excellent.  Please be patient. I am sure RXP will get back to you. We are strung all around the globe and working environments are challenged during this ugly time we are in. 

[Ramon Ribes 0]

Thank you very much, Dave and Frank. Finally got the solution by myself:

I manually created the 'RealityXP' directory at the root of disc C and put the license file there. The installer did'nt.
 

Ramon.

[RXP 2,338]

7 hours ago, Ramon Ribes said:

The installer did'nt.

Hi Ramon,

I'm glad you've managed to find a solution and we'll keep this handy in case other customers are having the same issue in the future.

1. Have you got a chance to find out what was the issue preventing the installer from creating this folder in C ?
2. Did you setup your operating with non-standard access rights on C ?
3. Do you have any particular anti-virus preventing creating folders in C drive?