Missing nav data after uninstalling/reinstalling (resolved)

[Robbie Welsh 0]

Did a fresh P3D reinstall, uninstalled RXP GTN and the Garmin Trainer. Deleted all traces and when I redownload the RXP GTN. It runs the garmin trainer which is expected but it shows the nav data is already installed when its not. It downloads the GTN Trainer and says the nav data is there so it skips. I have no nav database in the sim or in the trainer. . 

[RXP 2,336]

Hi,

Can you please post the content of the RXP log files? (see RXP GTN User's Manual for file/path).

[ggi 2]

Hello, I've got the missing database issue following a reinstall of P3Dv5.1 (5.1.12.26829). Other functions of my GTN 750/650 are working. GTN displays SW Version 6.62.4 TRNG and RXP 2.5.27.2. Windows 10 Home Build 19041.685

The log files show:

21/01/02 08:26:08.405 07732 -    ] # rxpGTN.dll version 2.5.27.2
21/01/02 08:26:08.405 07732 INFO ]

and

21/01/02 08:26:10.918 07732 -    ] # rxpGtnSim64.dll version 2.5.27.0
21/01/02 08:26:10.917 07732 INFO ]
21/01/02 08:26:13.451 12540 INFO ] GTN 750.1 - TRAINER 6624
21/01/02 08:26:13.489 12540 WARN ] GTN 750.1 process is running as-admin
21/01/02 08:26:14.112 12540 INFO ] GTN 650.2 - TRAINER 6624
21/01/02 08:26:14.117 12540 WARN ] GTN 650.2 process is running as-admin
21/01/02 08:29:22.740 12540 INFO ] GTN 650.2 - TRAINER 6624
21/01/02 08:29:22.744 12540 WARN ] GTN 650.2 process is running as-admin
21/01/02 08:29:27.685 12540 INFO ] GTN 750.1 - TRAINER 6624
21/01/02 08:29:27.689 12540 WARN ] GTN 750.1 process is running as-admin
21/01/02 08:30:13.869 12540 INFO ] FPLN not found in: D:\Program Files (x86)\Garmin\Trainers\Packages\GTN\Bin\

Thank you in advance for any help!

Gary

 

[ggi 2]

After many frustrating hours and several reinstalls I now have blank screens on both the GTN 750 and 650, so the problem now worse than before.

Gauge log

21/01/02 15:41:51.978 09272 -    ] # rxpGTN.dll version 2.5.27.2
21/01/02 15:41:51.978 09272 INFO ]

Menu

21/01/02 15:36:31.682 11788 -    ] # rxpGTN_menu.dll version 2.5.27.0
21/01/02 15:36:31.694 11788 INFO ] edit panel: C:\Users\gary\Documents\Prepar3D v5 Add-ons\A2A\SimObjects\Airplanes\A2A_C172\panel\panel.cfg

GTN SIM

21/01/02 15:41:54.470 09272 -    ] # rxpGtnSim64.dll version 2.5.27.0
21/01/02 15:41:54.469 09272 INFO ]
21/01/02 15:41:55.422 09272 ERROR] trainer not found or not supported
21/01/02 15:41:55.435 09272 INFO ] installed:
21/01/02 15:41:55.436 09272 INFO ] 6624 bin: C:\Program Files (x86)\Garmin\Trainers\
21/01/02 15:41:55.437 09272 INFO ] 6624 dat: C:\ProgramData\Garmin\Trainers\
21/01/02 15:41:55.439 09272 INFO ] 6624 nav: C:\ProgramData\Garmin\Trainers\Databases\
21/01/02 15:41:55.440 09272 INFO ] 6623 nav: C:\ProgramData\Garmin\Trainers\Databases\
21/01/02 15:41:55.441 09272 INFO ] 6620 nav: C:\ProgramData\Garmin\Trainers\Databases\
21/01/02 15:41:55.491 09272 ERROR] trainer not found or not supported
21/01/02 15:41:55.492 09272 INFO ] installed:
21/01/02 15:41:55.493 09272 INFO ] 6624 bin: C:\Program Files (x86)\Garmin\Trainers\
21/01/02 15:41:55.494 09272 INFO ] 6624 dat: C:\ProgramData\Garmin\Trainers\
21/01/02 15:41:55.496 09272 INFO ] 6624 nav: C:\ProgramData\Garmin\Trainers\Databases\
21/01/02 15:41:55.497 09272 INFO ] 6623 nav: C:\ProgramData\Garmin\Trainers\Databases\
21/01/02 15:41:55.498 09272 INFO ] 6620 nav: C:\ProgramData\Garmin\Trainers\Databases\

Garmin only allow the 2710 setup to run - uninstalling it and selecting the downloads GTNsetup.msi it states a newer version is installed and will terminate. If anyone can point me to a trainer that will run I would be grateful.

Getting to the end of my tether with this.... Help please!!!!

Thanks, Gary

[fppilot 4,336]

Gary,
You have likely gotten your installation and licensing out of sync.  This happened to me a couple of months ago.  It only takes a few minutes so I recommend you fully uninstall RXP GTN and the Garmin Trainer, then reinstall.  I found I needed to do so with the eCommerce RXP GTN installer from the RXP website.  When I tried a fresh install using one of the RXP update installers is when I started experiencing issues.  I also recommend you install to the default locations for both the RXP GTN and the trainer.  Using the eCommerce installer will push you back through the Flight1 ecommerce wrapper, so have your email address and license key handy.  Hope it works for you.  It has helped two or three others here recently.

Edited January 2, 2021 by fppilot

[ggi 2]

Hi Frank - thanks for posting. I removed the GTNs and the Garmin Trainer. Restarted the PC, installed the RXP 750 + 650 and installed the Garmin Trainer 2710. Unfortunately I've still got blank screens.

Thanks for the suggestion though - The A2A Cessna I'm using has the avionics switched on and I've set the GTN settings to Power Always On, so I can rule that out. The installers are the latest available.

Cheers, Gary

[ggi 2]

The error file lists

21/01/02 20:21:14.167 04992 -    ] # rxpGtnSim64.dll version 2.5.27.0
21/01/02 20:21:14.167 04992 INFO ]
21/01/02 20:21:15.220 04992 ERROR] trainer not found or not supported
21/01/02 20:21:15.233 04992 INFO ] installed:
21/01/02 20:21:15.234 04992 INFO ] 6624 bin: C:\Program Files (x86)\Garmin\Trainers\
21/01/02 20:21:15.235 04992 INFO ] 6624 dat: C:\ProgramData\Garmin\Trainers\
21/01/02 20:21:15.286 04992 ERROR] trainer not found or not supported
21/01/02 20:21:15.287 04992 INFO ] installed:
21/01/02 20:21:15.288 04992 INFO ] 6624 bin: C:\Program Files (x86)\Garmin\Trainers\
21/01/02 20:21:15.289 04992 INFO ] 6624 dat: C:\ProgramData\Garmin\Trainers\

The trainer is in place, it's the latest version and it's in the location listed. It runs outside the sim perfectly - but still I have blank screens. Is there an issue using the only trainer Garmin allow you to download?

Thanks for any solutions/ideas.

Gary

 

[Bert Pieke 7,584]

1 hour ago, ggi said:

The trainer is in place, it's the latest version and it's in the location listed. It runs outside the sim perfectly - but still I have blank screens. Is there an issue using the only trainer Garmin allow you to download?

2710 is ok..

 

Edited January 2, 2021 by Bert Pieke

[ggi 2]

Hi Bert , thank you for your assistance - I'm installing the 2.5.27.2 update and still have blank screens with my P3Dv5.1 setup.

---------------

21/01/03 08:48:49.993 12356 -    ] # rxpGTN.dll version 2.5.27.2
21/01/03 08:48:49.993 12356 INFO ]

---------------

21/01/02 16:20:56.607 06196 -    ] # rxpGTN_menu.dll version 2.5.27.0
21/01/02 16:20:56.619 06196 INFO ] edit panel: C:\Users\gary\Documents\Prepar3D v5 Add-ons\A2A\SimObjects\Airplanes\A2A_C172\panel\panel.cfg
21/01/02 16:22:06.184 08564 INFO ]
21/01/02 16:22:06.195 08564 INFO ] edit panel: C:\Users\gary\Documents\Prepar3D v5 Add-ons\A2A\SimObjects\Airplanes\A2A_C172\panel\panel.cfg

---------------

21/01/03 08:48:52.324 12356 -    ] # rxpGtnSim64.dll version 2.5.27.0
21/01/03 08:48:52.324 12356 INFO ]
21/01/03 08:48:53.410 12356 ERROR] trainer not found or not supported
21/01/03 08:48:53.412 12356 INFO ] installed:
21/01/03 08:48:53.413 12356 INFO ] 6624 bin: C:\Program Files (x86)\Garmin\Trainers\
21/01/03 08:48:53.414 12356 INFO ] 6624 dat: C:\ProgramData\Garmin\Trainers\
21/01/03 08:48:53.465 12356 ERROR] trainer not found or not supported
21/01/03 08:48:53.466 12356 INFO ] installed:
21/01/03 08:48:53.467 12356 INFO ] 6624 bin: C:\Program Files (x86)\Garmin\Trainers\
21/01/03 08:48:53.468 12356 INFO ] 6624 dat: C:\ProgramData\Garmin\Trainers\

Thanks for replying, New Year is not the best time to need support, so thanks again!

Gary

[ggi 2]

One step forward - Trainer has now returned following a registry clean and reinstall - but database is still missing from GTN750 and 650.

21/01/03 10:57:46.439 03252 -    ] # rxpGtnSim64.dll version 2.5.27.0
21/01/03 10:57:46.439 03252 INFO ]
21/01/03 10:57:47.471 04888 INFO ] GTN 750.1 - TRAINER 6623
21/01/03 10:57:47.475 04888 WARN ] GTN 750.1 process is running as-admin
21/01/03 10:57:47.732 04888 INFO ] GTN 650.2 - TRAINER 6623
21/01/03 10:57:47.737 04888 WARN ] GTN 650.2 process is running as-admin
21/01/03 10:58:44.397 04888 INFO ] GTN 650.2 - TRAINER 6623
21/01/03 10:58:44.401 04888 WARN ] GTN 650.2 process is running as-admin
21/01/03 11:00:03.160 04888 INFO ] FPLN not found in: C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\Bin\

Gary

[ggi 2]

Finally fixed.... 🤪

I was missing the database from C:\Users\my_name\AppData\Local\Temp\Temp1_GarminTrainerSetup_2400.zip\setup_resources\databases\2.4.0.0

I downloaded this from the RXP (Garmin Trainer 2400) resource and it's up an running now. I'm not certain this is the latest version, but I have a working GTN so I'm happy.

That only took 3 days.....

Gary