Issue with PMDG 737NGXU

[Hammer308 4]

I've started having an issue with the PMDG 737NGXU while running P3d 4.5.

For some reason, when I start a flight, the VC will not show up now. External views are fine. When I try the drop-down view list, the VC still doesn't show.

Any suggestions on a fix will be welcomed.

Thanx.

[Peter Webber 339]

20 minutes ago, Hammer308 said:

I've started having an issue with the PMDG 737NGXU while running P3d 4.5.

For some reason, when I start a flight, the VC will not show up now. External views are fine. When I try the drop-down view list, the VC still doesn't show.

Any suggestions on a fix will be welcomed.

Thanx.

Maybe check on their site...they have an area there of FAQ's and will probably assist further. Regards.

[MDFlier 2,029]

Try pressing the A key to switch to the next view in the VC. There is a view out the front of the aircraft that has no panels, If you are in the normal VC, press shift-A to go back one view, and it should take you to what you have now. Press A to go forward back into the VC view with cockpit.

[Hammer308 4]

Tried the A & shift-A mentioned above with no luck.

Am not getting any internal views at all. VC, overhead, pedestal, etc., nothing. External views are fine, except the landing gear is not showing now on external views.

Would go to the PMDG site, but can't. The site will not let me log-in. It says my email and/or password is incorrect, which is not possible as I have it written down ( yes, it was written down correctly, I have gone there before w/o any problems ). I can't even access the Ops Center, since after I updated it, it no longer works.

Am frustrated to say the least.   Not sure what my options are at this point.

Any help would be greatly appreciated.

Thanx.

[Bob Scott 7,704]

You can create a new account on the PMDG forums and post there with a request for help...that should be seen by the PMDG guys.

 

[Hammer308 4]

Tried opening a new acct at PMDG, but can't because it recognizes my email address and it won't let me open a new account with the same email address, but with a new password. I only have 1 email address.

But when I try to log in with the email address & password, it says it's not valid. How can it recognize my email address to open a new account, but not during log-in?   That doesn't make sense to me.

So I can't start a new topic in the forums, or try to get to customer support.  

If I cancel my acct & open a completely new account, I'll lose all support for what I already have (737NGXU, 747-400, 747-8 & 777 ) correct?

So that's prolly not an option either.

BTW - I am NOT having any of the issues I'm having with the 737 with any of the other a/c.

[Bob Scott 7,704]

Their forums and their web store/support are separate...you can set up a new forum account using a different e-mail.

It's trivially easy to create a new e-mail account at one of the webmail sites like gmail or yahoo mail, even if you only use it a couple times for the one purpose and then abandon it.

[downscc 1,327]

The only way to communicate directly with PMDG (the forum is user to user) is via a support ticket at PMDG Product Support (support.pmdg.com).  What Bob said, accounts (store, support, forum) all separate.

[Pro Avia 4]

How about using your existing email address and seeing if there is a "I forgot my password" link. That should send something to your email address with a new password or a link to reset your password.