Unable to sync with cloud

[geoffwba 3]

I am fairly new to MFS 2020 and to date have not had many issues with it.  In the last couple of days , when it is loading, I am getting the message "unable to sync with the cloud at the moment"   I then have the option to play offline.  Why am I getting this message ?   My PC is otherwise working OK ( I am using Windows 10) and my internet connection is OK and stable.

[jmhelms 20]

Hi Geoff...I am getting the same message as of 

11/23...anyone know what's happening or how to fix it?

I logged into the MS Store/Xbox and that didn't help..

Any help appreciated...

Thanks, John H.

 

[jmhelms 20]

Hummm...Looked around on-line...there apparently

is a new Xbox app for Windows 10...I downloaded it,

installed and logged in...launched the program in usual fashion...

got the same old error message...tried off-line and it 

seemed to work and want me to configure the Sim again...did not 

reconfigure but launched a flight and asked for live weather

and got it...does that mean I'm live again?...don't have time to 

reconfigure right now, but will do so and report...really weird...

not sure I fully understand what's going on...

John H.

[Noel 4,499]

Happened initially once this morning, then despite 3 reboots/restarts no more popup messages. Even the first message just closed and I was in Live Weather so not sure why that happened but it didn't impact the flying anyway.

[jmhelms 20]

After a little research, found that the most recommended

first fix/check was to check your firewall and virus protection...

sure enough, it was one of them...a 30G update ensued...

be patient...takes awhile...