No support from Microsoft Store

[Hernan1 5]

I tried to buy and install the scenery for KATL from Marketplace page @ MSFS 2020 section. The page directs you to their "BUY/DOWNLOAD" button. Followed their directions and they charged my card for $19.99 but nothing happened. The next day I received a message: "Thank you for purchasing. Your download is ready". Again, no link to download from or any other directions. I went back to the Marketplace page and under "download" got the message: "You already own this product". No other option. I tried to contact Microsoft Support, no one responds to my e-mails. I called directly, someone in India answered and charged my card for $1.00 promising they would resolve my issue. I was on hold for a good while and got disconnected. Has anyone else had this problem?

[heavyapproach 12]

Check in your "Content Manager"

Should find the downloadable KATL content there

[Hernan1 5]

Pardon my ignorance as I am new at this. How do I locate the content manager?

[CFIJose 5,485]

48 minutes ago, Hernan1 said:

Pardon my ignorance as I am new at this. How do I locate the content manager?

Profile/content manager.

Then search for katl.

[sd_flyer 6,041]

1 hour ago, Hernan1 said:

I tried to buy and install the scenery for KATL from Marketplace page @ MSFS 2020 section. The page directs you to their "BUY/DOWNLOAD" button. Followed their directions and they charged my card for $19.99 but nothing happened. The next day I received a message: "Thank you for purchasing. Your download is ready". Again, no link to download from or any other directions. I went back to the Marketplace page and under "download" got the message: "You already own this product". No other option. I tried to contact Microsoft Support, no one responds to my e-mails. I called directly, someone in India answered and charged my card for $1.00 promising they would resolve my issue. I was on hold for a good while and got disconnected. Has anyone else had this problem?

It's a glitch. If your purchase went through successfully it means you got it . Now you need to go to content manage and download it. It should look something like that (ignore red circle)

[w9nwrwi 26]

3 hours ago, Hernan1 said:

I tried to buy and install the scenery for KATL from Marketplace page @ MSFS 2020 section. The page directs you to their "BUY/DOWNLOAD" button. Followed their directions and they charged my card for $19.99 but nothing happened. The next day I received a message: "Thank you for purchasing. Your download is ready". Again, no link to download from or any other directions. I went back to the Marketplace page and under "download" got the message: "You already own this product". No other option. I tried to contact Microsoft Support, no one responds to my e-mails. I called directly, someone in India answered and charged my card for $1.00 promising they would resolve my issue. I was on hold for a good while and got disconnected. Has anyone else had this problem?

I would keep a darn close eye on that credit card number.  That $1.00 sounds awful fishy to me. Matter of fact, I would go right now and check and see what/who the transaction was with.

[Hernan1 5]

Thanks for your suggestion SD_Flyer. Unfortunately KATL scenery is not in the Content Manager.

w9nwrwi, thanks for the suggestion. I've already taken care of that charge with my bank.