Issues with Aerosoft A320 Extended

[Hammer308 4]

Recently purchased the Aerosoft A320 Extended for P3dV4 and am having some issues.

First let me say that I would have gone to the aerosoft forums for this but could not start a topic due to it not accepting my login info for the forums.

Everything downloaded and installed just fine, but I'm having the following problems :

1) I cannot access the Aircraft State, Checklist, Aircraft Doors and Ground Services LSK's on the FO MCDU because they are greyed out.

2) I can't turn on both the inner displays, the ECAM displays, or the Capt.'s MCDU.

3) I have no throttle response. 

I already sent a support ticket regarding these problems to aerosoft and they suggested re-installing. but I already tried that with no luck.

The only thing I could think of is maybe I had a corrupt download, but I've also re-downloaded it with the same results.

Any info on these problems would be greatly appreciated.

Thanx, and I hope everyone has a Happy ( non-covid ) New Year. Be safe.

[Daniel M 8]

If you didn't buy the "Aerosoft A320/A321 professional", you bought the plane that doesn't support P3Dv4. Only the "Professional" version supports v4 & v5.

 

[Hammer308 4]

The Aerosoft A320 I bought is compatible with P3dV4. Otherwise I would not have bought it.

If it's not supported, why would aerosoft respond to a support ticket with instructions for a possible fix to my problems, instead of saying its not supported. 

Other than the issues I'm having, it works just fine.

I just need the issues fixed.

[williebarry1 4]

On 1/1/2021 at 6:43 PM, Hammer308 said:

The Aerosoft A320 I bought is compatible with P3dV4. Otherwise I would not have bought it.

If it's not supported, why would aerosoft respond to a support ticket with instructions for a possible fix to my problems, instead of saying its not supported. 

Other than the issues I'm having, it works just fine.

I just need the issues fixed.

Did you buy the Aerosoft A320 Professional or Extended version?

[blaunarwal 432]

On 1/1/2021 at 6:27 PM, Hammer308 said:

Aerosoft A320 Extended

Tried to find this exact product with google and found Aerosoft X Extended at Justflight, wich states, this product is discontinued and for FSX and P3Dv1. That seems years ago, even before the P3D3 version. There's only the professional working with P3D4 and above. So we don't need longer to talk about the version.

Back to the original question.

Do you have power in your plane?

Next idea I have, did you try to install with Antivirus off?