FSX-SE Trouble with Steam Support

[jetsmell 45]

I purchased Steam awhile back.Since then obtained a new computer and e-mail address. The problem is that after logging in, I need that new code, but can't retrieve it through my new e-mail.

Tried posting this message on the Steam Forum for help but won't unless I purchase something.

[charliearon 3,017]

4 hours ago, jetsmell said:

 

Tried posting this message on the Steam Forum for help but won't unless I purchase something.

Here, also!  That'll be $10 please! 💰

Do you still have access to your old email?

[pete_auau 1,154]

didn't think  you need  to purchase  steam  only  addons  thru  steam, you need  to  go  to  support  than  your  account  where  you  can  change  your  details  etc  emails  and  likes

Edited January 14, 2021 by pete_auau

[Mgard78 141]

1 hour ago, pete_auau said:

didn't think  you need  to purchase  steam  only  addons  thru  steam, you need  to  go  to  support  than  your  account  where  you  can  change  your  details  etc  emails  and  likes

Yeah, he probably enabled 2fa and lost access to his other email, so no codes...

[TextRich 88]

You don't need a new e-mail address with a new computer, unless you also changed internet service providers.  Some people use their provider's e-mail address, then it goes poof when they change providers.  If that is not the case, great, but doesn't the old e-mail address have a web page where you can go and access it using your old address and password?

If you have FSX:SE only and nothing else in the Steam account, consider simply creating a new account and purchasing FSX:SE again.  It's not ideal, but it is just an idea.

Have you tried this support page?  Rather than contacting the FSX:SE developer?

https://help.steampowered.com/en/

Edited January 14, 2021 by TextRich

[jetsmell 45]

I had purchased FSX,SE that's why I need a code. I did change providers, that's why I have a new e-mail. I tried support and the only thing I get is crickets!

[TextRich 88]

Oh, I understand your situation a little better now.  Have you tried this?

https://help.steampowered.com/en/wizard/HelpWithSteamGuardCode

[jetsmell 45]

The steam guard seems to be the problem. The other problem is that no one from Steam is helping me through support. All I want to do is download FSX SE from Steam,  and NO I'm not paying twice for something that I already paid for. Is there a human that I can talk to? This whole thing sucks and I caution anyone who is considering dealing with Steam!

[Dave_YVR 968]

How long have you been waiting for support? They are usually very good support wise, they don't have 18 million users on at any given time for nothing.

[jetsmell 45]

It's been over five days!

[TextRich 88]

1 minute ago, jetsmell said:

It's been over five days!

Try again?  See if there is a phone number you can call?  They may have overlooked your request.

[jetsmell 45]

They have no phone number. When I filled out the support ticket I gave them my current e-mail address, they sent a confirmation code to that new e-mail and it worked. I tried a new support ticket but that won't work since they only accept one ticket. The problem is it's a horrible company and I will never,ever buy from them again!!!

[TextRich 88]

So wait for the first ticket to close?  A lot of their users are kids and teenagers and I guess it prevents their tech support from being overwhelmed with spammed requests.

I don't know if the phone number in item #1 there works but yeah, seems they do not have phone support.  In addition it is the weekend, so support may be slower...?

https://www.wikihow.com/Contact-Steam-Support

[jetsmell 45]

I called and left a message, I'll see if anyone response, but I'm not going to hold my breath. Thank you for all of the suggestions.

[jetsmell 45]

Well I called again today. This is really sad that a company will treat it's customers this way. If you can buy FSX or anything sim related, I would advise going somewhere else.