Suggest never taking a “just relax” approach when antivirus alarms are going off.  Nobody is “overreacting” when they’re concerned their PC is warning them about malware.  And a recommendation of an exclusion could be a disaster for someone who is truly infected.  That’s instead a good time for vigilance.

I’m also getting these malware alerts.  How do we remove the auto-update prompts of this software?  My trust level is too low in the quality of this software to let it continue daily recurring execution and prompting annoyingly for software updates.  Unless it improves, I’ll no longer be spending money on this software - it has been an irritating mess on my PC.

Edited February 21, 20215 yr by weaselologist

Hi,

You might want to read some additional explanations here:

As for the auto-update notifications, you just have to run the RXP software installer and un-check the option!

I'm sorry you feel the quality of our software is lower than you expectations because a 3rd party software, an anti-virus, is finding something with its heuristics which flags a warning. This is the nature of heuristics but if you're not comfortable with our product, just let me know and I'll PM you other options.

Thanks for the reply.  I found it easier to use SysInternals Process Explorer, find the reference to WinSparkle and deactivate it within the Windows registry.  I wasn't able to modify the auto-update since I don't trust software that triggers anti-virus alerts and the "Modify" button was greyed in Windows "Apps & features" screen.  I tried again by downloading the latest version and it seemed to no longer trigger the anti-virus, and I unchecked "Subscribe to product updates notifications" and "Check whether this is the most recent installer" - both which are confusing wording ("subscribe" is usually email-related, and when is it "checking" for the installer? once?  every day?).  It's unclear which of those stops the annoying recurring update notifications:

This is the most complicated update package of any software I've seen before.  I saw your other comment about how you build it across multiple OS's, but as purchased software this really should be easier (and not a trigger of Microsoft's anti-virus). Thanks

Thank you for your feedback and suggestions!

1. The first of the two you've highlighted is the one registering a task to check for update automatically.
2. The second one is checking it when you press the NEXT button (or shortly after) but prior installation.

Please do suggest alternate wording which you find more appropriate and we'll see what we can do with the next update!