Reverb G2 not working USB

[carecajps 13]

HI, 

My headset stop working and not recognized...i tested all ports, usb and usb-c... without success. 

Anyone can help ? 

regards, 

 

João PS

[mwilk 1,106]

You might require a dedicated USB card. That's what I had to do with my Reverb G1. The motherboard USB ports don't work for some reason.

[JacquesBrel 639]

That issue has apparently struck a lot of G2 users. You should contact HP support.

[Kassu62 30]

Contact AMD, not HP support (my quess is that you have Ryzen CPU)

https://www.tomshardware.com/news/amd-investigating-usb-connectivity-issues-with-ryzen-pcs

[carecajps 13]

Tks!!

MSI g carbon x570 and Ryzen 5900 CPU with 3090 suprem x (no usb c port....)

Some ppl said that it happens with intel chipset also. 

It worked for a few weeks...

 

 

[kowen 64]

You need to call support. They have cable issues. There is about a month back log on cables. I just went through it. 

[phogarty 5]

Same thing happened to me. Its a real pain.

I purchased mine from Amazon and as it happened within 30 days so, I simply returned it for a replacement no questions asked.

Its a common problem. The replacement seems ok so far.