March 3, 20215 yr Hello. I am trying to reinstall RealityXP on a different PC. My account is no longer active in the system. I still have all the transaction receipt in my email account. I can't open a ticket as it required a register account to open a ticket. This is very frustrating. Purchase was made in July 2020. https://fsprocedures.com Your home for all flight simulator related checklist.
March 3, 20215 yr Have you tried just emailing them? Their support has always been very good, in my experience. Paul Skol
March 3, 20215 yr Author There is no email on their website to email too. https://fsprocedures.com Your home for all flight simulator related checklist.
March 3, 20215 yr Maybe try creating a new account, and submit a ticket in the new account to ask for help with the old one? Frustrating, I'm sure, when you seem to go round and round with these things, and I can't see a simple "support@" email for them, as you say. Paul Skol
March 3, 20215 yr 28 minutes ago, fogboundturtle said: My account is no longer active in the system. Are you certain you are attempting to use the same email account there? I had that issue in the past. Once I determined the email I had originally used and logged in that way I had no other difficulty. That was in 2012. I have had significant periods since then with no new activity on their site and my account has never become no longer active. Frank Patton Corsair 5000D Airflow Case; MSI B650 Tomahawk MOB; Ryzen 7 7800 X3D CPU; ASUS RTX 4080 Super; NZXT 360mm liquid cooler; Corsair Vengeance 64GB DDR5 4800 MHz RAM; RMX850X Gold PSU;; ASUS VG289 4K 27" Display; Honeycomb Alpha & Bravo, Crosswind 3's w/dampener. Former USAF meteorologist & ground weather school instructor. AOPA Member #07379126 "I will never put my name on a product that does not have in it the best that is in me." - John Deere
March 3, 20215 yr Author Just now, fppilot said: Are you certain you are attempting to use the same email account there? I had that issue in the past. Once I determined the email I had originally used and logged in that way I had no other difficulty. That was in 2012. I have had significant periods since then with no new activity on their site and my account has never become no longer active. Yes. I confirmed with the receipt. Emails are matching. https://fsprocedures.com Your home for all flight simulator related checklist.
March 3, 20215 yr Just now, fogboundturtle said: Yes. I confirmed with the receipt. Emails are matching. I will check to see if I can log in today. Frank Patton Corsair 5000D Airflow Case; MSI B650 Tomahawk MOB; Ryzen 7 7800 X3D CPU; ASUS RTX 4080 Super; NZXT 360mm liquid cooler; Corsair Vengeance 64GB DDR5 4800 MHz RAM; RMX850X Gold PSU;; ASUS VG289 4K 27" Display; Honeycomb Alpha & Bravo, Crosswind 3's w/dampener. Former USAF meteorologist & ground weather school instructor. AOPA Member #07379126 "I will never put my name on a product that does not have in it the best that is in me." - John Deere
March 3, 20215 yr 1 minute ago, fppilot said: I will check to see if I can log in today. I just successfully logged in. Frank Patton Corsair 5000D Airflow Case; MSI B650 Tomahawk MOB; Ryzen 7 7800 X3D CPU; ASUS RTX 4080 Super; NZXT 360mm liquid cooler; Corsair Vengeance 64GB DDR5 4800 MHz RAM; RMX850X Gold PSU;; ASUS VG289 4K 27" Display; Honeycomb Alpha & Bravo, Crosswind 3's w/dampener. Former USAF meteorologist & ground weather school instructor. AOPA Member #07379126 "I will never put my name on a product that does not have in it the best that is in me." - John Deere
Archived
This topic is now archived and is closed to further replies.