TrackIR doesn't work in fs-2020

[sudqui 11]

Hi. I have two homemade simulators. One in my main Home in Valencia and another one in my town. 

Both with fs-2020 and Windows 10.

In Valencia my simulator runs ok with TrackIR but in the town the TrackIR runs ok with the software from natural point but when I start the sim doesn't work. I tried uninstalling and install again, I tried changing USB ports and nothing happens.

Any idea? 

Thanks.

[Will Fly For Cheese 1,710]

Is it possible the Track IR unit itself is faulty? They DO break - eventually.

[bumpywindshear 43]

...try "check for new games" also, upper left corner, maybe the startup check is disabled and or a firewall wont allow it.

[sudqui 11]

2 minutes ago, Will Fly For Cheese said:

Is it possible the Track IR unit itself is faulty? They DO break - eventually.

Hi. It works cause the software from natural point shows its movements. Regards.

[sudqui 11]

9 minutes ago, bumpywindshear said:

...try "check for new games" also, upper left corner, maybe the startup check is disabled and or a firewall wont allow it.

Hi. Upper left corner? I don't understand. I can't find nothing in this place of my Windows.

[bumpywindshear 43]

above the T in the upper left corner (inside Natural Point software window) is a circle, click on it... maybe my version is older, you need to "check for new games" somewhere.

Edited April 12, 2021 by bumpywindshear

[sudqui 11]

1 minute ago, bumpywindshear said:

above the T in the upper left corner is a circle, click on it... maybe my version is older, you need to "check for new games" somewhere.

Ok. You mean upper left corner in TrackIR software. I am trying but doesn't work. I check firewall box tío. 

[bumpywindshear 43]

i mean a software firewalll on your computer, better dont touch your modem or router ! 

[bumpywindshear 43]

if the Natural Point software is able to connect to its update server there is also a message comming even if there are no game updates aviable, there is a window poping, it says it would be up to date then. So if there is no message comming, then it is most likely that another software firewall or antivirus software block it.

[Bobsk8 12,489]

Do you have the latest version of the Track IR software?

[sudqui 11]

16 hours ago, Bobsk8 said:

Do you have the latest version of the Track IR software?

Hi. Yes. I tested several and nothing. I rerurned yesterday to my home, I connected TrackIR in the simulator and It works. But in town simulator doesn't work. 

[sudqui 11]

19 hours ago, bumpywindshear said:

if the Natural Point software is able to connect to its update server there is also a message comming even if there are no game updates aviable, there is a window poping, it says it would be up to date then. So if there is no message comming, then it is most likely that another software firewall or antivirus software block it.

Hi. I did exactly the same things in both simulators. But only works in one of them. 

[ARCO 245]

Crazy question but... did you activate it in MSFS?

[sudqui 11]

1 hour ago, Jean-Claude said:

Crazy question but... did you activate it in MSFS?

Hi. If I activated the TrackIR in msfs? Do I have to activated It? How? Regards.

[RW1 615]

1 hour ago, sudqui said:

Hi. If I activated the TrackIR in msfs? Do I have to activated It? How? Regards.

In the Cockpit open the camera and the first tab should be Trackir