[Resolved] Activation Limit exceeded

[Ray Proudfoot 8,921]

I needed to uninstall and reinstall Ai Lights Reborn yesterday but succeeded and entered the registration details.

This morning I launched the program and was presented with a message advising the program needed registering. Why when I did it yesterday?

After entering them again I now get a message saying the limit has been exceeded. See attached. But no message saying how to proceed. It's only because I know you have a presence here I can contact you. Can you sort this out for me asap please?

[simbol 5,774]

Hi Ray,

Looks like your computer ID changed for some reason, maybe a big windows 10 update or something. I just cleared the old ID so you should be able to re-activate now.

Regards,
S.

[Ray Proudfoot 8,921]

Hi simbol, no updates in the last 24 hours although I did temporarily move my P3Dv4 root folder to another drive which seemed to cause issues with Ai Lights.

New registration code received, thanks for the quick reply.

[IanHarrison 521]

I re-installed Windows today for the update and had the same. I sent a message via Contact on the web site.

[simbol 5,774]

14 minutes ago, IanHarrison said:

I re-installed Windows today for the update and had the same. I sent a message via Contact on the web site.

Yes I responded.. at my usual lighting speed :P

S.

[IanHarrison 521]

57 minutes ago, simbol said:

Yes I responded.. at my usual lighting speed 😛

S.

You did indeed. And it worked.

 

[Ray Proudfoot 8,921]

1 hour ago, simbol said:

Yes I responded.. at my usual lighting speed 😛

S.

Very Impressive service. 👍 Out of interest what is the count before this is triggered?

[simbol 5,774]

12 minutes ago, Ray Proudfoot said:

Very Impressive service. 👍 Out of interest what is the count before this is triggered?

It is 1 License per computer. and you can de-activate / re-active 4 times per month.

In your case and Ian, the computer ID changed for some reason and therefore the software believed you were trying to activate it on a different PC while the first computer ID was still set to active. 

S.

[Ray Proudfoot 8,921]

Just now, simbol said:

It is 1 License per computer. and you can de-activate / re-active 4 times per month.

In your case and Ian, the computer ID changed for some reason and therefore the software believed you were trying to activate it on a different PC while the first computer ID was still set to active. 

S.

That is weird because nothing changed in respect of updates. I uninstalled a lot of scenery for P3Dv4 and having done that I moved P3Dv4 folder to another drive. That seems to have upset both Reborn and AIG as no Ai were being injected into v5.

In the end I restored my AIG install from a backup and that has sorted things. So perhaps it was moving v4 to another drive which caused it.

[simbol 5,774]

6 minutes ago, Ray Proudfoot said:

In the end I restored my AIG install from a backup and that has sorted things. So perhaps it was moving v4 to another drive which caused it.

It has something to do with computer ID's.. that is all I can say.. who knows what happened.. the life of Windows 10 is very complicated 

[Ray Proudfoot 8,921]

16 minutes ago, simbol said:

It has something to do with computer ID's.. that is all I can say.. who knows what happened.. the life of Windows 10 is very complicated 

You can say that again!