22 minutes ago, fppilot said:

Which platform?  And why is that even important?

Understand that customer relations are based on conceived policy.  Technology only delivers policy!  It does not make policy!  Otherwise it may lead to artificial delivery and artificial customer service...

 

The MIcrosoft Flight Simulator platform.  That is important because that is what is being discussed.  If it is not fulfilling your needs, please move on.  It does not appear to be fulfilling your customer relation needs.  There are other choices.

31 minutes ago, fppilot said:

Cutting edge?  Then why is it so lacking in multiple facets where flight simulation technology has for years been available?  Live weather, weather textures, avionics. ATC, ATIS, depth of systems in aircraft models?  It is quite a list.  And the list of "not planned"?  Don't know what else to say.  I enjoy the scenery tech. No question. But back to staying connected to customers.....  Real time!  Just push notifications to us.  How long has that tech been around?  2002?  Actually, the pre-internet Prodigy service (Google it) did that back in the mid 1990's.  So did Pointcast!
https://en.wikipedia.org/wiki/PointCast_(dotcom)

 

Again, slowly, because nothing else has attempted to do what the current version of MSFS is doing at this scale, with this many disparate systems.  If all this technology has been available for years, why are you even bothering?  You clearly think everything that MSFS is providing has already been done better, so why bother?  You enjoy the scenery tech?  Where do you think that comes from?  Do you think you can fit all the data that MSFS provides on your personal computer?  No, that takes servers, and a distribution system.  There are a fair number of resources being allocated to establishing that system and keeping it running under an ever-changing demand of end-users.  This it what has never been attempted at this scale for a consumer entertainment service before, and this is what is going to lead to some technological hiccups.  

I don't need to google Prodigy, after the decline of local BBS systems, I chose GEnie over it, before reluctantly moving to CompuServe after GEnie's downward spiral.  Don't think you hold some vast technological knowledge over the poor MSFS users, a good number of us have lived through the same changes in technology.

Edited September 16, 20214 yr by Sigwolf

Darn power went out for two hours last night. Good thing our electric company drove up and down all streets in our neighborhood like a town crier and informed us a transformer was going to blow. 

14 hours ago, fppilot said:

For the record here I am 72 years old, and quite involved in my personal life's aspects.  That certainly includes sources for my enjoyed activities, the sources of the stability of my retirement, and my health.  I cannot recall one provider of subscription or support services that does not in advance advise its members/customers in advance of planned service interruptions, or in the event of unanticipated service interruptions, the notice of downtime and estimates of return to service.

This wasn’t an anticipated downtime though 

54 minutes ago, OneOfMany said:

Darn power went out for two hours last night. Good thing our electric company drove up and down all streets in our neighborhood like a town crier and informed us a transformer was going to blow. 

When I lived in Wisconsin WE Energy did telephone the affected customers BEFORE any scheduled maintenance. And sometimes, not all the time, they'd call with information about an unplanned outage. That they knew about it and approximately how long it would take to fix.

Key word "planned".  And now with elimination of the old pots system, landlines are unusable for those that have them. 

Edited September 16, 20214 yr by OneOfMany

17 minutes ago, OneOfMany said:

Key word "planned".  And now with elimination of the old pots system, landlines are unusable for those that have them. 

Key word is they made the effort. And who said "landline?" We dropped our landline when we moved to Wisconsin in June, 2006.