Can't download MSFS Deluxe files

[denny 28]

Have purchased games from microsoft over  many years with no problems are loaded on my computer and run fine. Just dont no how to get microsoft to respond to this issue. have tried phone numbers i have and sent emails to support. Bewillered

[Bobsk8 12,585]

46 minutes ago, denny said:

Bobsk8  Credit card where charge was created has been paid.  Would be a nightmare and tons of time to go through the headache with visa . really need somebody show away to get response from microsoft. as stated in original post above the only contact i had with microsoft said problem was microsoft then tried to transfer me to xbox and flightsim support but they never answer at telephone number i have. Thanks for trying to help guys do appreciate it. Dennis 

Anytime I have ever charged something that didn't work, I have disputed the charge, and eventually it was taken off my balance. I have usually only done this when I could not get a vendor to respond. MS sounds like that kind of company once you purchase something. 

Edited October 11, 2021 by Bobsk8

[denny 28]

MR nuke have sent info of problem on zendesk but have never had a reply. Thanks for suggestion.  will wait for a few more days then may have to just buy again. Thanks for all replys and suggestions .Dennis

[Bert Pieke 7,584]

2 hours ago, denny said:

MR nuke have sent info of problem on zendesk but have never had a reply. Thanks for suggestion.  will wait for a few more days then may have to just buy again. Thanks for all replys and suggestions .Dennis

Did you follow the checklist that was referenced earlier?