PMDG Forum

[doublebubble 20]

5 hours ago, Ray Proudfoot said:

@doublebubble, I’ve posted in the General forum. Let’s see what happens.

Cheers Ray.

[Ray Proudfoot 8,944]

@doublebubble, this is the reply I received...

”If he has issues he needs to contact us by opening a ticket from support.pmdg.com portal”.

Hopefully that option is available to you.

[doublebubble 20]

Appreciate your help Ray, that response seems a bit strange just to be able to contribute to a forum, but anyway.

Cheers Rod 

[Ray Proudfoot 8,944]

31 minutes ago, doublebubble said:

Appreciate your help Ray, that response seems a bit strange just to be able to contribute to a forum, but anyway.

Cheers Rod 

It’s a unique problem Rod. Let us know how it turns out.

[thepilot 575]

Have you tried creating a new account?

[doublebubble 20]

6 hours ago, thepilot said:

Have you tried creating a new account?

That is next on the list, would be nice to know what's wrong with the one I have.

[Ray Proudfoot 8,944]

14 minutes ago, doublebubble said:

That is next on the list, would be nice to know what's wrong with the one I have.

I wouldn’t do that before they’ve answered your ticket. If they’re like AvSim they’ll do checks to prevent a second account being created.

[doublebubble 20]

It seems I'm unable to open a ticket either, no options, I did try and a mail returned issue came back.

[Ray Proudfoot 8,944]

@doublebubble, does this link work?

https://forum.pmdg.com/contact-us

[doublebubble 20]

12 hours ago, Ray Proudfoot said:

@doublebubble, does this link work?

https://forum.pmdg.com/contact-us

I've been using that for quite a while now with no response at all, I've just contacted them again using that link, if nothing comes back I'll just forget about it.

Cheers Rod 

[Ray Proudfoot 8,944]

Rod, an alternative device such as an iPad would help if only to confirm if the problem is with your current device or perhaps your ISP. Are you still at sea and if so, how are you connecting to the internet?

[doublebubble 20]

1 hour ago, Ray Proudfoot said:

Rod, an alternative device such as an iPad would help if only to confirm if the problem is with your current device or perhaps your ISP. Are you still at sea and if so, how are you connecting to the internet?

Yeh Ray I've tried various device's with the same outcome, we are still on the yacht in Townsville Far North Queensland with no internet issue's at all, even at sea we have internet via our onboard wifi system.

Rod.

[Ray Proudfoot 8,944]

Very odd Rod. I hope you hear back from them.