In-app license request not working

[Bob Scott 7,704]

Mark;

  Something appears to be broken in the in-app license request process.  I've tried to request a license for the TFDi 717 three times between yesterday and today.  The app opens a window that says the license request was sent successfully (but it takes 30-60 seconds to come up), and then I never get an e-mail.  I've checked my spam folder--it's empty.  I'm using version 16.1.0.0

Regards

[marcom 139]

On 3/9/2022 at 4:47 PM, Bob Scott said:

Mark;

  Something appears to be broken in the in-app license request process.  I've tried to request a license for the TFDi 717 three times between yesterday and today.  The app opens a window that says the license request was sent successfully (but it takes 30-60 seconds to come up), and then I never get an e-mail.  I've checked my spam folder--it's empty.  I'm using version 16.1.0.0

Regards

Hi Bob,

yes, there was an outage of the license server. I hope everything is working again.

Sorry for the inconvenience!

Regards

Mark

[redman99 0]

Hi,

Im having the same thing happen to me.

Trying to get the license reactivated after an upgrade.

Is it still working?

 

Thanks

Chris

[marcom 139]

On 5/4/2022 at 5:40 PM, redman99 said:

Hi,

Im having the same thing happen to me.

Trying to get the license reactivated after an upgrade.

Is it still working?

 

Thanks

Chris

Chris,

can you please try again?

If it's not working, please reach out to me via email.

Regards

Mark

[redman99 0]

Hi Mark,

Thanks.  I received all the emails in a bunch.

Must have got stuck somewhere.

All good.  Thanks.