MS Store Has Deleted Purchases!

[LTCSZ 16]

Suddenly, my account at the MS Store has deleted all of my purchases, including my initial purchase of the Premium Deluxe Edition! I am logging into my MS Store account, but none (amounting to $100's of dollars) of my purchases are listed. Is there any way I should go about trying to restore my purchases in the store? I cannot even consider a complete re-install because the initial purchase isn't listed! Many thanks for any advice given!

[Bert Pieke 7,584]

5 minutes ago, LTCSZ said:

Many thanks for any advice given!

Have you contacted Microsoft?

[LTCSZ 16]

Yes but haven’t heard back yet!

[harrry 322]

Have you tried logging in to your xbox account and seeing what is there?

[jjn47 24]

Did you get this resolved?  FS shows in my MS store library but when I try on run it I get a message FS is not currently available in my MS store.

[virtualstuff 758]

On 4/3/2022 at 5:50 AM, LTCSZ said:

Suddenly, my account at the MS Store has deleted all of my purchases, including my initial purchase of the Premium Deluxe Edition! I am logging into my MS Store account, but none (amounting to $100's of dollars) of my purchases are listed. Is there any way I should go about trying to restore my purchases in the store? I cannot even consider a complete re-install because the initial purchase isn't listed! Many thanks for any advice given!

Found this one 😉

https://www.thewindowsclub.com/microsoft-store-is-not-showing-purchased-apps-and-games

Never had the issue myself...

Edited April 20, 2022 by awf

[jjn47 24]

On 4/20/2022 at 10:18 AM, awf said:

Found this one 😉

https://www.thewindowsclub.com/microsoft-store-is-not-showing-purchased-apps-and-games

Never had the issue myself...

awf, Thanks for the reply.  Your link eventually led me to a fix that worked (we'll see if it lasts).  What I found that worked was:

Bring up task manager (cntl-shift-esc)

select the services tab

Find Microsoft Store installer

right click it and select restart

Then I could launch FS from the MS store play button and also from the windows start button MSFS item on the app list.

Edited April 21, 2022 by jjn47

[mrueedi 702]

Just for completness:

Here are the official guidelines: Microsoft Store - Download & Installation issues - Checklist – Microsoft Flight Simulator Support (zendesk.com) and Microsoft Store - Download and Installation issues - Basic Troubleshooting – Microsoft Flight Simulator Support (zendesk.com)

Step 6 in the first link covers what you did.