Toposim - the lights are on but nobody's home

[Kris Tali 0]

I recently bought Toposim Planet Earth Bundle (US$50). After paying, I saw downloads for each region but I downloaded just few which I use the most. Now, when I want to download more, it asks me to login with username and password but I can't because I never received any email confirmation and was never asked to create an account. I tried several times to reset the password but confirmation email never comes to my email address.

I really fill like being ripped off. This side looks to be abandoned but it's happily taking your money. I can't even complain on their forum because I again need to login but I can't. I sent an email to their accounts email address but no answer.

This product seems to be great though, for P3D and Western Europe that I tested at least, but I suggest downloading immediately all that you paid for.

Unhappy customer

Kris T

[Bob Scott 7,716]

Probably the quickest way to get their attention is to do a charge reversal (chargeback) on your credit card. 

It's amazing how often the dead spring to life when you try to take back your money...

[Luke 782]

Are you sure their emails aren't being blocked by your spam filter?

Cheers

 

[neilhewitt 493]

2 hours ago, Luke said:

Are you sure their emails aren't being blocked by your spam filter?

Cheers

 

Or it could be that their emails are blocked by a sender policy, or by your ISP. For example, I am unable to send mail from a domain I own to anyone on AT&T's network (or sub-networks, of which there are many) because my email provider's servers seem to be on their blocklist (even though it is a long-established ISP and I have all the correct domain keys and sender ID set up for the domain). AT&T support simply doesn't respond to emails about it, so I've had to give up. Some email servers can't send email to gmail accounts, because Google has them on a blocklist on suspicion of spamming (false positives happen all the time), and good luck getting them to respond to a query about it either. If the sender doesn't realise it, they may not even know they have a problem with customers not receiving emails. See if they have some other contact method (like Discord) and ask them there. 

Edit: Having had a look at their site and forum I see the developer last posted there well over a year ago after promising a new forum 'real soon now', so it looks like they might well be dead in the water. Shame, but a common story. Way too many flight sim products are produced by a solo developer and can literally vanish overnight (Ultimate Traffic Live, anyone?).

Edited September 22, 2022 by neilhewitt

[BlueStar 323]

I noticed Toposim is still being sold on Simmarket.  Maybe the Simmarket folks can help you out.  

 

[Kris Tali 0]

Thanks guys for all your replays. Much appreciated.

I registered with my work email and still nothing comes. I checked my spam box too.

Simmarket is selling the product but it's more expensive there so I bought through toposim site. Simmarket won't help with my purchase.

I may try the last resort and request pay reversal on my Paypal.

Regards

 Kris T