Jump to content
Sign in to follow this  
Kris Tali

Toposim - the lights are on but nobody's home

Recommended Posts

I recently bought Toposim Planet Earth Bundle (US$50). After paying, I saw downloads for each region but I downloaded just few which I use the most. Now, when I want to download more, it asks me to login with username and password but I can't because I never received any email confirmation and was never asked to create an account. I tried several times to reset the password but confirmation email never comes to my email address.

I really fill like being ripped off. This side looks to be abandoned but it's happily taking your money. I can't even complain on their forum because I again need to login but I can't. I sent an email to their accounts email address but no answer.

This product seems to be great though, for P3D and Western Europe that I tested at least, but I suggest downloading immediately all that you paid for.

Unhappy customer

Kris T

Share this post


Link to post

Probably the quickest way to get their attention is to do a charge reversal (chargeback) on your credit card. 

It's amazing how often the dead spring to life when you try to take back your money...

  • Upvote 2

Bob Scott | President and CEO, AVSIM Inc
ATP Gulfstream II-III-IV-V

System: i9-10900K @ 5.2GHz on custom water loop, ASUS Maximus XII Hero, 32GB GSkill 3600MHz CAS15, EVGA RTX3090 XC3 Ultra
Samsung 55" JS8500 4K TV@30Hz,
3x NVME 2x SATA Samsung SSD, EVGA 1KW PSU, 1.2Gbps internet
SoundBlaster XFi Titanium, TOSLINK to Yamaha RX-V467 HT Rcvr, Polk/Klipsch 6" bookshelf spkrs, Polk 12" subwoofer, 12.9" iPad Pro
PFC yoke/throttle quad/pedals with custom Hall sensors, Coolermaster HAF932 case, Stream Deck XL button box

Share this post


Link to post

Are you sure their emails aren't being blocked by your spam filter?

Cheers

 


Luke Kolin

I make simFDR, the most advanced flight data recorder for FSX, Prepar3D and X-Plane.

Share this post


Link to post
2 hours ago, Luke said:

Are you sure their emails aren't being blocked by your spam filter?

Cheers

 

Or it could be that their emails are blocked by a sender policy, or by your ISP. For example, I am unable to send mail from a domain I own to anyone on AT&T's network (or sub-networks, of which there are many) because my email provider's servers seem to be on their blocklist (even though it is a long-established ISP and I have all the correct domain keys and sender ID set up for the domain). AT&T support simply doesn't respond to emails about it, so I've had to give up. Some email servers can't send email to gmail accounts, because Google has them on a blocklist on suspicion of spamming (false positives happen all the time), and good luck getting them to respond to a query about it either. If the sender doesn't realise it, they may not even know they have a problem with customers not receiving emails. See if they have some other contact method (like Discord) and ask them there. 

Edit: Having had a look at their site and forum I see the developer last posted there well over a year ago after promising a new forum 'real soon now', so it looks like they might well be dead in the water. Shame, but a common story. Way too many flight sim products are produced by a solo developer and can literally vanish overnight (Ultimate Traffic Live, anyone?).

Edited by neilhewitt
  • Upvote 1

Temporary sim: 9700K @ 5GHz, 2TB NVMe SSD, RTX 3080Ti, MSFS + SPAD.NeXT

Share this post


Link to post

I noticed Toposim is still being sold on Simmarket.  Maybe the Simmarket folks can help you out.  

 


I Earned My Spurs in Vietnam

Share this post


Link to post

Thanks guys for all your replays. Much appreciated.

I registered with my work email and still nothing comes. I checked my spam box too.

Simmarket is selling the product but it's more expensive there so I bought through toposim site. Simmarket won't help with my purchase.

I may try the last resort and request pay reversal on my Paypal.

Regards

 Kris T

 

Share this post


Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  
  • Tom Allensworth,
    Founder of AVSIM Online


  • Flight Simulation's Premier Resource!

    AVSIM is a free service to the flight simulation community. AVSIM is staffed completely by volunteers and all funds donated to AVSIM go directly back to supporting the community. Your donation here helps to pay our bandwidth costs, emergency funding, and other general costs that crop up from time to time. Thank you for your support!

    Click here for more information and to see all donations year to date.
×
×
  • Create New...