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Jaroberts

Crash to restart

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I have recently had the problem of the sim crashing to restart. I can run the desktop all day on the internet if I want to. As soon as I fire up P3Dv5, pick an airport, have an airplane, the PC crashes and restarts after about 3-5 mins.

Confused, I am. Anybody have any ideas gratefully received.

John

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Have you put any new addons on recently ? if so uninstall it and see how you go

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If you are saying your PC reboots, then that could be a loose connection on your hardware, a dry joint as it`s known as, when more power is needed it trips out and the PC re-starts check Event Viewer. 


 

Raymond Fry.

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Hello. No new addons lately. Appcrashview only shows MsSense.ex as a fault which is something to do with W11 defender. What should I be looking at in the event viewer?

John

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Note the time of the crash. Then right-click on the Start button and select Event Viewer. Click on the arrow next to Windows logs, then click on Application. Now, in the top center pane scroll down to the time of the crash and look for entries titled "Error". Copy and paste any such entries here.

Jorgen

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I would also say check that your power supply fan is running as well. I had the issue a few years ago where the PC would restart if it ran any graphic intensive application and I found on observation that the power supply fan had stopped working.  I got it replaced and it was smooth sailing since. 

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All the errors seem to indicate the same thing, MsSense.dll from the Windows defender advanced threat protection in W11. So it is a windows problem.

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Are you running P3D with administrator privileges and you should not put in Program Files(x86), Defender will protect this.   


 

Raymond Fry.

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Hello people thanks for your inputs. I have just gone back to W10 from W11. That surprise, surprise, made no difference. Looking elsewhere, I have come to the conclusion that the graphics card is not well. As said before the PC can stay on for hours with no load. Start the sim and after 3-5 minutes the PC crashes. The temperatures do read normal, about 60 C, however the upper surface of the graphics card are extremely hot. Event viewer and appcrash tell me nothing. I am coming to the conclusion that the card is becoming faulty.

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44 minutes ago, Jaroberts said:

Hello people thanks for your inputs. I have just gone back to W10 from W11. That surprise, surprise, made no difference. Looking elsewhere, I have come to the conclusion that the graphics card is not well. As said before the PC can stay on for hours with no load. Start the sim and after 3-5 minutes the PC crashes. The temperatures do read normal, about 60 C, however the upper surface of the graphics card are extremely hot. Event viewer and appcrash tell me nothing. I am coming to the conclusion that the card is becoming faulty.

 

Try a stress utility like furmark. (https://geeks3d.com/furmark/) it may give useful insight if it is the card. 

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I have tried the furmark stress test on the graphics card. It seems fine. I ran a intel stress test on the CPU @ 4.9 and that appears to be fine surviving on 100% load with temperatures in the low 70's. However, firing up P3Dv5 the PC crashes after 2-5 minutes. Lowering the OC to basic 3.7, it still crashes after about 10 minutes. The crash report in event viewer is a critical 'kernel-power 41', which to me is a foreign language. So is it the CPU ?

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This sounds like either a bad power connection to the GPU or a bad/overloaded PSU.  It could be a failing GPU as well.

Make sure the aux power connectors on the GPU are connected, and at both ends of the power cable(s).  I'd recommend removing and reseating them  What CPU/GPU are you using and what power supply is in the computer?

 


Bob Scott | President and CEO, AVSIM Inc
ATP Gulfstream II-III-IV-V

System1 (P3Dv5/v4/XP12): i9-13900KS @ 6.0GHz, water 2x360mm, ASUS Z790 Hero, 32GB GSkill 7800MHz CAS36, ASUS RTX4090
Samsung 55" JS8500 4K TV@30Hz,
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Fiber link to Yamaha RX-V467 Home Theater Receiver, Polk/Klipsch 6" bookshelf speakers, Polk 12" subwoofer, 12.9" iPad Pro
PFC yoke/throttle quad/pedals with custom Hall sensor retrofit, Thermaltake View 71 case, Stream Deck XL button box

Sys2 (MSFS/XP11): i9-10900K @ 5.1GHz, 32GB 3600/15, nVidia RTX4090FE, Alienware AW3821DW 38" 21:9 GSync, EVGA 1000P2
Thrustmaster TCA Boeing Yoke, TCA Airbus Sidestick, 2x TCA Airbus Throttle quads, PFC Cirrus Pedals, Coolermaster HAF932 case

Portable Sys3 (P3Dv4/FSX/DCS): i9-9900K @ 5.0 Ghz, Noctua NH-D15, 32GB 3200/16, EVGA RTX3090, Dell S2417DG 24" GSync
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