License Invalid - Contact Vendor

[shazam 5]

First...I've been using the RXP gear for years...it's amazing! I'm licensed for the GTNs, and we've actually taught r/w pilots to master new-to-them r/w GTNs in the sim. Electricity is SO much cheaper than 100LL!

For reasons too ugly to mention, I needed to move my X-Plane 11/12 to a virgin install of Win10. The XP11 was a was a working copy with the RXP GTNs already installed. The XP12 was a newly-licensed XP12 download and did not have the GTNs installed.

I copied the sub-directories of both to the SSD with the new Win10, grabbed the latest installer, and ran it. Usual procedure...it asked for the directories of both copies of XP, and fired off. Of course, Garmin Trainer was not installed on the new SSD, so it installed that, then installed the GTNs.

Not surprisingly, when I pulled up the GTNs in XP12, it told me I had an invalid license, and to contact support. No emails listed on the RXP web-site so here I am :-)

Poking around the old hard drive, I found a directory I had apparently created back in the dark ages with a copy of (probably quite old) rxpGTN-XPL-Setup.exe as well as both RXP-GTN650-X9.lic and RXP-GTN750-X9. lic files.

So...how do I convince the GTNs in the new XP12 that I'm worthy? Thanks in advance!

Jim

Edited January 20, 2023 by shazam

[fppilot 4,360]

DId your installation process push you through the Ecommerce wrapper at Flight1 ?

[shazam 5]

No sir!

[fppilot 4,360]

4 hours ago, shazam said:

No sir!

Then I believe you need to download the Ecommerce Installer from the Reality XP website.  It will appear you are making a new purchase but when you get to the Flight1 Ecommerce wrapper (site) you can indicate it is a reinstallation and it will guide you through a verification of your license.  You will need the email address you used and your password for Flight1.

Frank (a fellow user)

[shazam 5]

Thanks, Frank! I'll have a shot at in the morning, and let you know how it goes!

Jim

[shazam 5]

Thanks for your help, Frank! This worked perfect, and I am back in XP12/RXP-land!

A couple things, maybe of interest. I mentioned the old, old license files I had (i.e. RXP-GTN650-X9.lic), but the flight1 install didn't recognize that format. I had to log in to my flight1 account (after I guessed what the email I used was and had them help me get a new password :-) in the installer. Then it said 'you betcha!' and installed easy-peasy.

Second caveat....the installer I used before had installed the newest Garmin Trainer app, so first time thru I told the flight1 install it didn't need to....wrongo! It was unable to find the GT app/DB, so I got to install twice.

Thanks again!

Jim