Order paymant problem

[mamucz 0]

Hi, my name is Petr Ondra and I have a problem with payment for G1000 Advanced, I received an error message. I reported the problem to support and received ticket 7275. It's been a week and still no response.
Is this company still alive????

[WarpD 824]

The error you received is from the credit card processing company and has nothing to do with our process. We don't know why they're not processing your card.  This is an issue that appears to only impact cards from outside the U.S.  Because of that, we're currently working on moving to a new card processor.

They provided a phone number to call to find out what their problem is, have you tried that?

Edited August 21 by WarpD

[mamucz 0]

Hello, I, as a customer, can certainly not solve the problem with the payment gateway from Europe. Please send me your PayPal account, I will pay the amount through it.

 

[WarpD 824]

22 hours ago, mamucz said:

I, as a customer, can certainly not solve the problem

The irony of that is that the card processor is requesting you contact them, not us.  We have no idea why they're doing what they're doing and they're telling customers to contact them.  Yet, no one does.

As for PayPal... I'll notify the support group that you want the information.

Edited August 23 by WarpD