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I can't update neither install a new copy of X-Plane 12

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Good morning. Sorry boring you with this. Since the last five days I haven't been able to connect to X-Plane server. Neither can I update neither after removing completely the program from my PC( don't worry I made a safe copy on an external driver!) I can install a fresh copy.

I have downloaded 5 times the installer.exe and nothing goes on. Immediately I get a window dark grey asking if I want to cancel installation in progress? An error occurred during installation: unable to open a zip file. It may be missing or damaged. I click on Continue installation and I can click hundred times nothing goes on.

I have been in touch with a technician from the X-Plane server. They even tested my internet connection in Asia. All is well!

Why, even a fresh new copy I can't access it and download it as in the past???

X-Plane 11 and MSFS 2020 are working very well and I can make updates normally.

Only now, X-Plane 12 gives me this problem.(updating or installing a fresh copy)

Any suggestions please?

Thank you very much

Jan Paul Reuland

3 hours ago, Jean Paul Reuland said:

Good morning. Sorry boring you with this. Since the last five days I haven't been able to connect to X-Plane server. Neither can I update neither after removing completely the program from my PC( don't worry I made a safe copy on an external driver!) I can install a fresh copy.

I have downloaded 5 times the installer.exe and nothing goes on. Immediately I get a window dark grey asking if I want to cancel installation in progress? An error occurred during installation: unable to open a zip file. It may be missing or damaged. I click on Continue installation and I can click hundred times nothing goes on.

I have been in touch with a technician from the X-Plane server. They even tested my internet connection in Asia. All is well!

Why, even a fresh new copy I can't access it and download it as in the past???

X-Plane 11 and MSFS 2020 are working very well and I can make updates normally.

Only now, X-Plane 12 gives me this problem.(updating or installing a fresh copy)

Any suggestions please?

Thank you very much

Jan Paul Reuland

Dont know what ver you are on, but there have being no updates for 3 weeks. A copy of your install log might help, i think its on your desktop.. Do you use a VPN??, AV not blocking it??

  • Author

Good evening

Thank you for your attention and suggestion

I always checked once a week for updates running the installer  program

Never failed neither for X-Plane 11, neither X-Plane 12 neither MSFS 2020, Navigraph, LNP and more...:-)

The install log file is very large.I don't use VPN, never used any on my PC exclusively  for Flight Simulators.

No AV. Only Microsoft Defender updated once a day 🙂

I will wait until a new update comes and see. But what is also weird is that removing X-Plane from my PC and trying to download the trial version, I can't access the server!!

I am not going to install Windows completely since the X-Plane 11 and 12 versions are running very smoothly.

Regards

JP

  • Author

Good morning

An update about my problem.

After many hours searching, I found a program on line from Microsoft to scan the PC for errors on the OS 10.

Voilà here was the trouble! It works back again now.

Thank you all for trying to help.

Regards

JP Reuland

On 11/2/2023 at 2:14 AM, Jean Paul Reuland said:

I found a program on line from Microsoft to scan the PC for errors on the OS 10.

mind telling us which one it is so it might help others ?

AMD 7800X3D, Windows 11, Gigabyte X670 AORUS Elite AX Motherboard, 64GB DDR5 G.SKILL Trident Z5 NEO RGB (AMD Expo), RTX 4090,  Samsung 980 PRO M.2 NVMe SSD 2 TB PCIe 4.0, Samsung 980 PRO M.2 NVMe SSD 1 TB PCIe 4.0, 4K resolution 50" TV @60Hz, VR: Pimax Crystal Light + HP Reverb G2 @ 90 Hz, Honeycomb Bravo Throttle Quadrant, be quiet 1000W PSU, Noctua NH-U12S chromax.black air cooler.

60-130 fps. no CPU overclocking.

very nice.

  • Author

Turbomax sorry I can't find it anymore. I know that rather to make a full fresh install of windows 10, it made a total review of my install on my PC. It tooks total 2-3 hours but I had to re install some programs afterwards.

JP Reuland

I had this problem not too long ago. My problem was the osd feature was somehow turned on in gpu tweak 3. Took me six months to figure out that was the problem.

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