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PMDG B777 Base Pack Reactivation problems


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I am having real problems trying to re-activate my PMDG B777 200 Base package.

I have gone through the tortuous PMDG website trying to find out how to re-download the B777 Base Package after a re-install of Prepar3Dv5.4.

I have got to My Previous Orders, so have all the order information and licence keys. I then open my B777 Base Package order, and click on 'Download Product'. A new window opens with a window asking me to click on 'Send Verification Code', which I do. I then receive a code via e-mail. I enter the code in the box provided, and then .......... nothing. Nothing happens at all - no download, notthing.

Anyone know the solution?

Intel i9900K @ 3.60 GHz, nVidia RTX 2080i (11 GB RAM onboard),
32 GB RAM, 2TB HDD, 1TB SSD, 500 GB SSD, ASUSTek Z390-Plus Mobo
(LGA1151); Running P3Dv5.4, MSFS2020 and XPlane11;

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Thank you for the quick response - you were correct and my file is now downloading.

Very many thanks and a Happy New Year  😎

Intel i9900K @ 3.60 GHz, nVidia RTX 2080i (11 GB RAM onboard),
32 GB RAM, 2TB HDD, 1TB SSD, 500 GB SSD, ASUSTek Z390-Plus Mobo
(LGA1151); Running P3Dv5.4, MSFS2020 and XPlane11;

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