As per title, in MSFS 2024, my keyboard settings are on MSFS 2024, and usually when starting a flight, I would get the starting screen with "Shift+C" at the bottom of the screen. Now I have nothing and I cannot get into the plane, I find myself looking at the back of the "captain" on the tarmac who perhaps would want to walk around but does not move at all regardless of my commands.

Even starting the flight on the runway does not help, I get a bizarre view looking at the back seats instead of the panel.

Any idea, suggestion would be welcome, after spending two hours on this, I am a bit restless and confused.

Edited yesterday at 03:34 PM1 day by Bernard Ducret

This happens to me around once per month. It seems to be a corruption in one of the controls profiles. The profile itself isn't corrupted but MSFS seems prevented from loading it correctly.

When it happens, I find deleting my caches and restarting my machine resolves the issue.

I use this tool :-

https://flightsim.to/addon/105190/clearskies

(There's no need to delete the scenerycache, so I recommend unselecting that option).

Edited yesterday at 03:55 PM1 day by JYW

10 minutes ago, JYW said:

I use this tool :-

https://flightsim.to/addon/105190/clearskies

Thanks Bill, I will try that this evening.

1 hour ago, Bernard Ducret said:

Thanks Bill, I will try that this evening.

Just to say Bernard, that the restart is essential after deleting the caches as the graphics caches aren't fully cleared until after a restart.

This has always worked for me when I suffer the problems you describe, so fingers crossed it'll get you back in the sky!

Edited yesterday at 05:06 PM1 day by JYW

Everything OK now after using your tool, I was really getting crazy with this!

Only remaining nuisance is the EFB that comes on the screen each time I press Shift+C, but what I care about is getting in the cockpit and it now works again. I could not find any duplication of command with Shift+C for the EFB, strange but I can live with that.

Many thanks for your help Bill.

On 6/8/2026 at 9:51 AM, JYW said:

This happens to me around once per month. It seems to be a corruption in one of the controls profiles. The profile itself isn't corrupted but MSFS seems prevented from loading it correctly.

When it happens, I find deleting my caches and restarting my machine resolves the issue.

I use this tool :-

https://flightsim.to/addon/105190/clearskies

(There's no need to delete the scenerycache, so I recommend unselecting that option).

What's the downside to clearing these caches?

1 hour ago, ark said:

What's the downside to clearing these caches?

A single longer load time, on the first load after the cache delete. That's it. Everything else is a positive. I do it weekly. After a cache clean I always get better visuals, zero stutters and as discussed above, it can help with controls anomolies and the keyboard not working in the sim.

PS...I can't see your image, because you've used imgur, not post images.

Edited 3 hours ago3 hr by JYW