jd,Maybe I am too much in a hurry. And then making lot of mistakes.I installed RCV4 on November 8th on my desktop PC where FSX is installed.I bought a new laptop a month ago. I installed RCV4 on this laptop used as client PC.I requested a new key for product id 2129792102 but with an e-mail address not matching (I think) the original e-mail used in November.I didn't get an answer but I am maybe to much in a hurry as I said. (1/4 hour wait - I supposed that the answer would be an automatic computer answer). I then tried to use the original key used in November. That doesn't seem to be recognized (normal). I send again a request with what I think was the the original e-mail address.No answer. I tried again by inserting a minus sign in front of the product id. No answer.Sorry if I seem impatient but usually these procedures are automated with many suppliers and the answers are practically immediate.So now I probably introduced lot of rubbish in my request. Now I stay on hold until you tell me what to do.Sorry again.

O.K. jd.I received the key and started RCV4 on the client PC.I mixed up to be quick and precipitation.I also found out which e-mail address I used.