Dear NGX, Nice to see you fighting for PMDG but can I ask you in which connection you are to this company? My reason to ask is, given you are in connection with PMDG, how could you came up with such argumentation? 1. Surly PDMG is responsible to his customers and NOT any third party.2. Be patient, you get your NGX. Fair enough, but patient for a month, 2 month a year.3. I have a reasonable complain but I annoy them and therefore they “least likely” will solve my problem? I hope you are not connected in any way with PDMG as such statements would open a few legal doors.4. With my reasonable complain I give myself a bad image? How?5. To remind a company about their obligations is not unreasonable and yes, they are the professionals and I am the customer which gives, with many others, the financial means to this company.6. Most customers who have encountered some problems are patient but it would be nice if PDMG would be a bit more communicative and would give some time frame until this problem could be fixed.