I purchased the boxed version of PMDG777 from PCAviators.com some time ago. I installed and have used it in FSX for some time now with no problems, but recently purchased Prepar3d v4 and wanted to try the aircraft in that program.
I went to support.aerosoft.com to download the latest update but it wont acdept my key from the box. I have tried several times and even contacted aerosoft support and I get this reply:
Tom Weigandt (Aerosoft - Support Service)
Jul 31, 20:27 CEST
We have seen some customers whose serials were not accepted by our servers when updating to the latest versions. This issue is tracked down to the fact our database did not contain all key series (mainly for the boxed release). Our mistake, sorry.
This is now corrected and all serials should be accepted. Please try again, when things still fail send us the serial that is not accepted via email at firstname.lastname@example.org
This issue is still unresolved because I still can not access the update. I'm hoping someone here can offer some much needed assistance.
Thanks in advance!