FlyByFire1256

Update: I still have recieved nothing from PMDG.

I still have no word from PMDG... they'll be hearing from the credit card company on my end.

How do you plan on me doing that if I cannot get a verification email in order to even recieve a support ticket -__-

Adam I tried the number and never included the symbol or word. As for the no refunds, I have already told my mom to notify the credit card company of the issue as I will not allow that to be paid off unless I RECIEVE the product. As for their no refund policy... We'll see about that, since I technically never got the product. I only got an installer, an installer which will not validate a purchased product. This is not my problem but it falls on their shoulders. This is not an issue of oops I bought it and my sim can't handle it. Its an issue of never recieveing the product that was paid for. And for that... I will challenege it.

I am trying to get in contact with PMDG as I purchased the 747 and it will not validate with the code they sent me. When I registered at support.precisionmanuals.com It said a verification email was sent to my email address. However I never got an email and I have even attempted the resend button in their "preferences page" I have checked my spam folder. I have absolutely nothing from them... Any suggestions on how I can get in touch with these people?! Thanks - Jason

Yes thats where I registered. But I am in limbo there, as I have registered but never got an email to verify my account, this is after 24 hours and clicked resend verification email more than 5 times, I have recieved nothing in my spam folder either. Highly annoyed... since without that email I cannot get a support ticket.

I've tried the order number, the original email and password, the transaction ID, the order code, the new email and password, and even actual password to the email. Your assistance is highly valued my friend! It's the lack of proper support from PMDG that is ridiculous. I cannot even get an automated email from their support service so I can't even speak with them about the issue.

Bank_Angle, thank you for your response! Since the purchase I have changed emails on the ecommerce account, and I have changed passwords, shall I still use the original email and password from when I first register hence to order the product?

Hello Everyone, Last night I purchased the 747-400X. I downloaded the installer and when I went to install by putting in my PMDG email, the password, and the ORDER ID (I imagine is the transaction ID) as that is the only code I got in an email it tells me it cannot validate my product. I tried the suggestion of shutting off my firewall but that made no difference... I also switched my email account for PMDG from a gmail one to an AOL account. No matter what combination of order codes, transaction ID or order number it will not validate! I am stumped and getting pretty heated as when I signed up for product support I never recieved an email to confirm my account. I have even tried refreshing (the resend button) but I never get a "activate your account email" I have no way of getting in touch with them as they dont have any emails listed on their site to get in touch with someone about either issue. Any help is as always highly apprecitated! Hopefully $54.99 didnt just go to waste.... Best Regards, Jason